Sales Management
Open To Work
MONICA M. CHAVIS
Cox Communications
Newport News,VA
Work Preference
Desired Job Title
Account ManagerTerritory Sales ProfessionalEngagement Manager /Verizon FIOS SpecialistAdmissions Representative / High School AdmissionsAssistant Director of Admissions
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
Newport News, VA, USFayetteville, NCRaleigh, NC
Open to relocation:
Yes
Salary Range
65000/yr - 200000/yr
Important To Me
Work-life balanceCompany CultureWork from home optionHealthcare benefitsPersonal development programs401k matchCareer advancementPaid time off
34
years of professional experience
Dynamic and results-oriented sales leader with a proven track record in territory management, MDU/SFU relationship development, and customer engagement. Expertise in building strategic partnerships and consistently exceeding performance targets while leading teams to achieve exceptional results. Strong foundation in relationship-based sales, community outreach, and retention strategies enhances a multi-channel operational approach. Recognized for driving growth, enhancing customer experiences, and optimizing performance across various industries through effective negotiation and partnership cultivation.
Work History
Account Manager
2 Years 3 Months- Drive revenue growth by partnering with MDU/SFU property owners, managers, and developers to expand product penetration and maximize subscriber acquisition within assigned territory increasing revenue 17% yearly.
- Manage a portfolio of residential properties, ensuring flawless execution of agreements while uncovering new upsell and cross-sell opportunities.
- Collaborate closely with property managers and leasing teams to increase adoption, accelerate sales cycles, and deliver measurable business outcomes.
- Lead successful launch and implementation of newly contracted properties, enabling staff through product training and executing on-site marketing strategies that boost resident conversions.
- Analyze competitive activity and develop targeted sales strategies to strengthen market position and outperform competitors in a fast-moving environment.
- Serve as a trusted sales adviser and subject matter expert for MDU solutions, offering strategic insights that influence partner decisions and long-term loyalty.
- Build high-visibility presence in the community through active involvement in boards, committees, and industry groups, strengthening brand awareness and generating new partnership opportunities.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
Territory Sales Professional
2 Years- Build and maintain relationships with homeowner associations, MDU/SFU property managers, and leasing teams to expand penetration and drive subscriber growth.
- Leverage cross-functional partnerships to uncover new sales opportunities and increased territory revenue performance with an average of 132% of goal.
- Generated new leads through prospecting, referrals, territory canvassing, and community engagement.
- Conduct face-to-face sales presentations, assess customer needs, and close sales for internet, TV, phone, and home security solutions.
Engagement Manager /Verizon FIOS Specialist
5 Years 10 Months- Developed strong partnerships with MDU property leadership to promote FIOS Internet, TV, and Verizon Wireless services hitting targeted goals yearly of 130%.
- Achieved weekly and monthly sales goals through consultative selling and strategic engagement.
- Planned, promoted, and executed on-site marketing events to increase awareness and sales conversion.
- Negotiated marketing opportunities and managed inventory, event recaps, and financial documentation.
Admissions Representative / High School Admissions
4 Years 2 Months- Presented accredited educational programs at recruiting events and guided prospective students through enrollment processes. Achieved sales goals fo 120% yearly.
- Built strong relationships with students, parents, and high school staff using consultative recruitment strategies.
- Forecasted enrollment goals and collaborated with financial aid, academics, and career services to support student success.
- Delivered new-student portfolio development courses and recruited students through events, fairs, referrals, and relationship marketing.
- Specialized in supporting Veterans, active-duty service members, spouses, and dependents.
Assistant Director of Admissions
2 Years 10 Months- Presented program offerings, student services, and financial options to prospective students.
- Managed inquiries, conducted interviews, and achieved 120% average quarterly enrollment targets.
- Secured referrals through outreach and influencer events, enrolling 15–20% of leads.
- Supported retention through follow-up, onboarding, and ongoing student guidance.
- Led open houses, training initiatives, and scholarship program administration.
Retention Supervisor
5 Years- Recruited, trained, and led a team of 12–26 representatives, consistently achieving retention goals of 100%+.
- Implemented retention strategies that reduced attrition by 40%.
- Oversaw HR duties including staffing, coaching, performance evaluations, and corrective action.
- Exceeded sales, quality, and productivity metrics through strong leadership and motivation.
- Analyzed performance reports to increase retention and operational efficiency.
Managerial & Financial Services Experience
10 Years- Financial Services Account Manager – MetLife
- Account Manager – Schaeffer’s Investment
- Mortgage Loan Originator – Fifth/Third Bank | Generated $1.5M in mortgage revenue
- Associate Branch Manager – Beneficial Finance | Produced $2.3M in personal & mortgage loans
- Store Manager – Toys R Us, Nine West Outlet, L’eggs/Hanes/Bali | Drove 20–35% profit increases
Education
Graduate Certificate - Business Administration: Marketing
M.Ed. - Education Management
MA - Organizational Management
BS - Transportation Management
Skills
Sales growth strategies
Territory management
Client relationship management
Collaborative leadership
Customer loyalty initiatives
Public relations expertise
Performance coaching
Data analysis
Event coordination
Recruitment and team development
Collaborative teamwork
Client engagement
Account management
Accomplishments
- President’s Club Team Award: 137% Yearly Retention Goal
- Team Pinnacle Award: Increased operational productivity by 35%
- Supervisor Pinnacle Award: Best Customer Service—110% Survey Achievement
- Rookie of the Term: 125% Goal Attainment
Affiliations
- National Society of Collegiate Scholars
- Alpha Chi Honor Society
Timeline
Account Manager
Cox Communications
07.2024 - CurrentRead More
Territory Sales Professional
Cox Communications
07.2022 - 07.2024Read More
Engagement Manager /Verizon FIOS Specialist
Crossmark Inc., a WIS Company
08.2016 - 06.2022Read More
Admissions Representative / High School Admissions
Bryant & Stratton College
06.2012 - 08.2016Read More
Assistant Director of Admissions
The Art Institute of Virginia Beach
08.2009 - 06.2012Read More
Retention Supervisor
Sprint/Nextel Communications
10.2002 - 10.2007Read More
Managerial & Financial Services Experience
01.1992 - 01.2002Read More
Strayer University
M.Ed. from Education Management
Read More
University of Phoenix
MA from Organizational Management
Read More
North Carolina A&T State University
BS from Transportation Management
Read More
Strayer University
Graduate Certificate from Business Administration: Marketing
Read More