Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
AccountManager
Open To Work

MONICA M. CHAVIS

Sales Management
Newport News,VA

Work Preference

Desired Job Title

Account ManagerTerritory Sales ProfessionalEngagement Manager /Verizon FIOS SpecialistAdmissions Representative / High School AdmissionsAssistant Director of Admissions

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Newport News, VA, USFayetteville, NCRaleigh, NC
Open to relocation: Yes

Salary Range

65000/yr - 200000/yr

Important To Me

Work-life balanceCompany CultureWork from home optionHealthcare benefitsPersonal development programs401k matchCareer advancementPaid time off

Summary

Dynamic and results-oriented sales leader with a proven track record in territory management, MDU/SFU relationship development, and customer engagement. Expertise in building strategic partnerships and consistently exceeding performance targets while leading teams to achieve exceptional results. Strong foundation in relationship-based sales, community outreach, and retention strategies enhances a multi-channel operational approach. Recognized for driving growth, enhancing customer experiences, and optimizing performance across various industries through effective negotiation and partnership cultivation.

Overview

34
34
years of professional experience

Work History

Account Manager

Cox Communications
Chesapeake, VA
07.2024 - Current
  • Drive revenue growth by partnering with MDU/SFU property owners, managers, and developers to expand product penetration and maximize subscriber acquisition within assigned territory increasing revenue 17% yearly.
  • Manage a portfolio of residential properties, ensuring flawless execution of agreements while uncovering new upsell and cross-sell opportunities.
  • Collaborate closely with property managers and leasing teams to increase adoption, accelerate sales cycles, and deliver measurable business outcomes.
  • Lead successful launch and implementation of newly contracted properties, enabling staff through product training and executing on-site marketing strategies that boost resident conversions.
  • Analyze competitive activity and develop targeted sales strategies to strengthen market position and outperform competitors in a fast-moving environment.
  • Serve as a trusted sales adviser and subject matter expert for MDU solutions, offering strategic insights that influence partner decisions and long-term loyalty.
  • Build high-visibility presence in the community through active involvement in boards, committees, and industry groups, strengthening brand awareness and generating new partnership opportunities.
  • Developed and maintained strong client relationships to enhance customer satisfaction and retention.

Territory Sales Professional

Cox Communications
Chesapeake, VA
07.2022 - 07.2024
  • Build and maintain relationships with homeowner associations, MDU/SFU property managers, and leasing teams to expand penetration and drive subscriber growth.
  • Leverage cross-functional partnerships to uncover new sales opportunities and increased territory revenue performance with an average of 132% of goal.
  • Generated new leads through prospecting, referrals, territory canvassing, and community engagement.
  • Conduct face-to-face sales presentations, assess customer needs, and close sales for internet, TV, phone, and home security solutions.

Engagement Manager /Verizon FIOS Specialist

Crossmark Inc., a WIS Company
Newport News, VA
08.2016 - 06.2022
  • Developed strong partnerships with MDU property leadership to promote FIOS Internet, TV, and Verizon Wireless services hitting targeted goals yearly of 130%.
  • Achieved weekly and monthly sales goals through consultative selling and strategic engagement.
  • Planned, promoted, and executed on-site marketing events to increase awareness and sales conversion.
  • Negotiated marketing opportunities and managed inventory, event recaps, and financial documentation.

Admissions Representative / High School Admissions

Bryant & Stratton College
Virginia Beach, VA
06.2012 - 08.2016
  • Presented accredited educational programs at recruiting events and guided prospective students through enrollment processes. Achieved sales goals fo 120% yearly.
  • Built strong relationships with students, parents, and high school staff using consultative recruitment strategies.
  • Forecasted enrollment goals and collaborated with financial aid, academics, and career services to support student success.
  • Delivered new-student portfolio development courses and recruited students through events, fairs, referrals, and relationship marketing.
  • Specialized in supporting Veterans, active-duty service members, spouses, and dependents.

Assistant Director of Admissions

The Art Institute of Virginia Beach
Virginia Beach, VA
08.2009 - 06.2012
  • Presented program offerings, student services, and financial options to prospective students.
  • Managed inquiries, conducted interviews, and achieved 120% average quarterly enrollment targets.
  • Secured referrals through outreach and influencer events, enrolling 15–20% of leads.
  • Supported retention through follow-up, onboarding, and ongoing student guidance.
  • Led open houses, training initiatives, and scholarship program administration.

Retention Supervisor

Sprint/Nextel Communications
Hampton, VA
10.2002 - 10.2007
  • Recruited, trained, and led a team of 12–26 representatives, consistently achieving retention goals of 100%+.
  • Implemented retention strategies that reduced attrition by 40%.
  • Oversaw HR duties including staffing, coaching, performance evaluations, and corrective action.
  • Exceeded sales, quality, and productivity metrics through strong leadership and motivation.
  • Analyzed performance reports to increase retention and operational efficiency.

Managerial & Financial Services Experience

01.1992 - 01.2002
  • Financial Services Account Manager – MetLife
  • Account Manager – Schaeffer’s Investment
  • Mortgage Loan Originator – Fifth/Third Bank | Generated $1.5M in mortgage revenue
  • Associate Branch Manager – Beneficial Finance | Produced $2.3M in personal & mortgage loans
  • Store Manager – Toys R Us, Nine West Outlet, L’eggs/Hanes/Bali | Drove 20–35% profit increases

Education

Graduate Certificate - Business Administration: Marketing

Strayer University

M.Ed. - Education Management

Strayer University

MA - Organizational Management

University of Phoenix

BS - Transportation Management

North Carolina A&T State University

Skills

  • Sales growth strategies
  • Territory management
  • Client relationship management
  • Collaborative leadership
  • Customer loyalty initiatives
  • Public relations expertise
  • Performance coaching
  • Data analysis
  • Event coordination
  • Recruitment and team development
  • Collaborative teamwork
  • Client engagement
  • Account management

Accomplishments

  • President’s Club Team Award: 137% Yearly Retention Goal
  • Team Pinnacle Award: Increased operational productivity by 35%
  • Supervisor Pinnacle Award: Best Customer Service—110% Survey Achievement
  • Rookie of the Term: 125% Goal Attainment

Affiliations

  • National Society of Collegiate Scholars
  • Alpha Chi Honor Society

Timeline

Account Manager

Cox Communications
07.2024 - Current

Territory Sales Professional

Cox Communications
07.2022 - 07.2024

Engagement Manager /Verizon FIOS Specialist

Crossmark Inc., a WIS Company
08.2016 - 06.2022

Admissions Representative / High School Admissions

Bryant & Stratton College
06.2012 - 08.2016

Assistant Director of Admissions

The Art Institute of Virginia Beach
08.2009 - 06.2012

Retention Supervisor

Sprint/Nextel Communications
10.2002 - 10.2007

Managerial & Financial Services Experience

01.1992 - 01.2002

M.Ed. - Education Management

Strayer University

MA - Organizational Management

University of Phoenix

BS - Transportation Management

North Carolina A&T State University

Graduate Certificate - Business Administration: Marketing

Strayer University

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