Eliezer Calcano
Brooklyn,NY
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Rapidly adapting to changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
2
2
years of professional experience
Work History
IT Technician
The Bronx Defenders (Robert Half)
09.2022 - Current
- Supported users in a walk up and managing tickets completing over 500 through Freshdesk
- Completed 5+ images weekly with windows 10 &
- Remote into end-users' machines to provide troubleshooting and configuring machines
- Led projects
- Monitored systems in operation and quickly troubleshot errors.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
IT Technician
Luxury Optical Holdings (Robert Half)
06.2022 - 08.2022
- Supported users in walk up and managing tickets completing over 300 through Fresh Service
- Completed 5+ images weekly with windows 10 and MacOS
- Created inventory using excel spreadsheets and organized 500+ peripherals in storage, resulting in a more efficient asset management system
- Remote into end-users' machines to provide troubleshooting and configuring machines
- Maintained office PCs, networks and mobile devices.
Hardware Technician
Simpson Thacher (TEKsystems)
02.2022 - 06.2022
- Built 5+ workstations daily providing end-user with monitors, laptop, work phone, headset, mouse and keyboard
- Provided floor support assisting end-users with tech related issues/questions decreasing ticket inquiries by 60%
- Imaged 10+ PCs and Laptops weekly for partners and associates
- Investigated hardware product issues involving materials and software and devised solutions.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
Client Services Intern
NBCUniversal
08.2021 - 01.2022
- Assisted in dozens of hardware imaging of Windows 10 and MacOS via JAMF
- Collaborated in Software configurations and systems deployment each week to provide current employees with up to date and standardized PCs
- Supported users in person in walk up and taking tickets and completed over 500 through ServiceNow
- Accomplished onsite, telephone, email, and remote support on all company – issued hardware, in-house applications and commercial software
- Resolving client facing end-user support for breaks and issues(hardware/software/mobility) everyday, resulting in many satisfied users
Education
Diploma -
YearUp
York, New York, NY02.2020
High school diploma -
Greater New York Academy
Queens, NY06.2018
Skills
- Microsoft 365
- Remote Support
- Windows !0 & 11
- Active Directory
- Computer Hardware
- Videoconferencing
- Mobile Device Support
- Network Support
Timeline
IT Technician
The Bronx Defenders (Robert Half)
09.2022 - Current
IT Technician
Luxury Optical Holdings (Robert Half)
06.2022 - 08.2022
Hardware Technician
Simpson Thacher (TEKsystems)
02.2022 - 06.2022
Client Services Intern
NBCUniversal
08.2021 - 01.2022
Diploma -
YearUp
High school diploma -
Greater New York Academy
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