Elif Guvener
GEORGETOWN,TX
Summary
Self-motivated Quality Assurance Analyst with more than Five years on Agile MAMAA Trust&Safety teams. Bring expertise in international media trends as well as public and private methodologies. Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Accenture Flex
Austin, NV
03.2021 - Current
- Consult with the agents from the other teams in order to apply policies in the most accurate manner.
- Audit 300+ samples weekly, leading to %98 reviewer accuracy.
- Lead meetings of cross-functional teams.
- Provided coaching and training to internal teams of 8+ employees to maximize team productivity and improve work quality on projects. (effectively reducing the number of errors produced within team)
- Working with the global QA team to standardize guidelines for the agents.
- Audit and provided policy review analysis to content analysts when rating miss-matched are discovered.
- Developed coaching strategies to improve agents' work quality on project (effectively reducing number of errors produced within team)
- Mentor and assist with training/consulting the agents on the floor and help them to apply the policies with utmost accuracy, through observation, taking notes.
- Bring expertise in international media trends as well as public and private methodologies.
- Provide 1x1 education and coaching to agents in order to assist their quality improvement.
- 18 years Government experience 1999 -2017
- Executive assistant
- Public relations
Video Content Reviewer
Accenture Flex
Austin, TX
06.2020 - 07.2021
- Reviewed 120 samples per daily meticulously, analyzed the content reviewed then applied the policy with unbiased judgment appropriately.
- Understand and remain up-to-date with the client policies and guidelines" resolve according inquires according to defined policies and procedures.
- Mentoring the new joiners as a sub/qa.
Video Content Reviewer for Monetization Safety TS
BCforward
Austin, TX
06.2018 - 07.2020
- Reviewed ad content and classify according to policy with accuracy while managing time effectively.
- Performing on basic workflow activities related to ads review (review non-objectionable content, create tasks, fallow-up open tickets,etc.)
- Experienced on general data entry related tasks.
Education
High School Diploma -
Izmit Lisesi
Kocaeli /Turkiye 06.1992
Skills
- Media Strategy
- Agile MAMAA Trust&Safety teams
- Quality Assessment
- Data Analytic
- Training and Curriculum Design
- Analytical Methodology Validation
- Technical Communication
- G-Suite/Office Suit
- Ability to thrive in fast paced environment
- Group Presentations
- Adaptive Team Player
- QA Reporting
- Mentoring and Training
- Client Relations
- Report delivery
- Project Management
- Group presentations
- 5 years Administrative Assistant experience (of the Mayor)
- Public relations
Languages
English
Full Professional
Turkish
Native/ Bilingual
Websites
Certification
- Project Management /Google 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Quality Assurance Analyst
Accenture Flex
03.2021 - Current
Video Content Reviewer
Accenture Flex
06.2020 - 07.2021
Video Content Reviewer for Monetization Safety TS
BCforward
06.2018 - 07.2020
High School Diploma -
Izmit Lisesi
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