Elif YILDIZ

• Greeted guests and provided customer service support.
• Assisted with check-in and check-out of hotel guests.
• Answered incoming calls and managed inquiries.
• Processed payments for guest accounts.

• Resolved customer complaints promptly and efficiently.
• Performed administrative tasks such as filing documents, answering phone calls and emails.
• Developed training plans for new hires or existing employees needing additional instruction in certain areas.
• Supervised daily operations at the front desk including check-ins and checkouts, reservations.

• Guest Check Ins & Guest Check Outs
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Answered inbound calls and responded to customer inquiries regarding reservations.

Jun 2021 – Aug 2021, Cluster Assistant Online Manager.

Aug 2018 – May 2021 Cluster E-business Executive

Sep 2017 – Jul 2018 Reservation Agent & Cluster E Business Representative Nov 2016 – Aug 2017 Switchboard

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• Looking all over the online sales (B2B/B2C) and revenue of five of Avantgarde Hotels, Istanbul/Bodrum
• Handling the Budgets and Forecast.
• Operating the Opera (PMS) for setup of rate codes, configuration, editions, applications of reservations, Invoices as so on
• Web designing for our own website.
• Create new packages, offers, Flash ons to make sale effective.
• Rates, availabilities, offers, and changes are available online on other channels for our properties.
• Contracts with new agencies or companies.