MACKENZIE JACKSON
Winter Garden,FL
Summary
A hard-working and driven young professional eager to continue growing in the hospitality management field. Values collaboration, constructive feedback, and strong execution to exceed organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Marriott
05.2025 - Current
- Oversees front desk operations for seamless guest service. Leads Training Department, onboarding programs, and professional development. Supervises front desk supervisors and associates. Manages hiring, interviewing, and onboarding processes. Oversees Bonvoy loyalty engagement and elite recognition. Enhances communication and guest recovery processes.
- Walt Disney World Swan & Dolphin
Assistant Rooms Operation Manager
Marriott
05.2024 - 05.2025
- Motivated employees to maintain productivity and engagement. Managed operational projects with timely execution. Resolved guest issues while improving service quality. Oversaw Training Department and Elite Specialist team. Mentored cast members for career advancement.
- Walt Disney World Swan & Dolphin
Complex Elite Specialist
Marriott
09.2023 - 05.2024
- Improved workflow efficiency through structured meetings. Increased Bonvoy enrollment via strategic promotions. Strengthened workplace experience using employee feedback. Elevated guest satisfaction through targeted action plans.
- Walt Disney World Swan & Dolphin
Guest Experience Expert
Marriott
06.2022 - 09.2023
- Ensured consistent service quality and operations. Handled guest calls and reservations. Used data-driven feedback to enhance ratings.
- Walt Disney World Swan Reserve
Education
High School -
Horizon High School
01-2023
Skills
- Customer Service - Advanced
- Shift Scheduling - Expert
- Budget Control - Expert
- Leadership - Expert
- Service Improvements - Expert
- Microsoft Office - Advanced
- Strategic Planning - Expert
- Team Training - Expert
- Problem Solving - Expert
- Order Management - Expert
Accomplishments
- CFHLA Golden Pineapple Nominee
- 2024 Rookie of the Year
- 2023 Cast Member of the Year
- 2023 Stars of Excellence Q1
- Group W.O.W Coin Recipient
Certification
- Marriott Interview Certification
- Embark Leadership Program
Timeline
Front Desk Manager
Marriott
05.2025 - Current
Assistant Rooms Operation Manager
Marriott
05.2024 - 05.2025
Complex Elite Specialist
Marriott
09.2023 - 05.2024
Guest Experience Expert
Marriott
06.2022 - 09.2023
High School -
Horizon High School