Joshua Jordan

FACEGYM

04.2023 - 06.2025

Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
Reduced wait times for guests by efficiently managing room availability and reservation changes.
Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
Generated revenue by upselling products,upgrades, amenities, and services when applicable to guests'' needs.
Developed rapport with repeat guests, by providing personalized service that Fostered loyalty.
Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Assisted in training new front office team members, leading to increased productivity and efficiency.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.