Eligah Watson
Saint Charles,MO
Summary
Adept at hardware troubleshooting and customer service, I enhanced system performance and user satisfaction at True Manufacturing Company. Leveraging skills in network troubleshooting and asset management, I significantly improved support processes. My proactive approach and ability to streamline operations have consistently resulted in positive outcomes, making me a valuable asset to any team.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Service Desk Analyst
True Manufacturing Company
01.2024 - Current
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Engaged in user support interactions via telephone, chat and email platforms.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Helped streamline repair processes and update procedures for support action consistency.
Licensed General Contractor
C&W Construction
12.2022 - 12.2023
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
- Assessed project plans, spoke with clients, or designers and visited job site to better understand project scope and client desires.
- Hired and oversaw subcontractors to meet project needs.
- Developed construction plans, schedules and budgets to achieve stakeholder objectives.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Resolved conflicts between contractors, suppliers and subcontractors to eliminate workflow disruptions.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Truck Driver/Trainer
Interco
11.2019 - 11.2022
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Truck Driver
Hogan Transport
10.2015 - 10.2019
- Documented mileage, deliveries, pickups, customer issues and damages.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Active Duty Soldier
US Army
04.2012 - 10.2015
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Coached and mentored new recruits for motivated, high-performing teams.
- Provided professional reconnaissance and security support during varied operations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Responded calmly and professionally to chemical, biological and nuclear threats.
- Coordinated patrol operations to maintain safe urban and rural environments.
- Trained in small arms, anti-armor and indirect fire weapons.
Education
Associate of Applied Science - Information Technology
Ranken
Wentzville, MO05-2024
Skills
- Hardware support
- Asset management
- Ticketing systems
- Credential management
- Performance assessment
- Remote technical support
- Customer service training
- Network troubleshooting
- System administration
- Software patching
- Hardware troubleshooting
Timeline
Service Desk Analyst
True Manufacturing Company
01.2024 - Current
Licensed General Contractor
C&W Construction
12.2022 - 12.2023
Truck Driver/Trainer
Interco
11.2019 - 11.2022
Truck Driver
Hogan Transport
10.2015 - 10.2019
Active Duty Soldier
US Army
04.2012 - 10.2015
Associate of Applied Science - Information Technology
Ranken
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