Eligia Carolina Hernandez

• Greet and assist patients, providing orientation to services and ensuring a positive patient experience.

• Register patients and accurately enter demographic and insurance information into the Practice Management System (PMS).

•Managed patient records using eClinicalWorks (eCW), ensuring accurate and timely documentation

• Verify insurance eligibility and perform financial assessments for new and established patients.

• Schedule, confirm, and follow up on appointments, including missed visits, ensuring proper documentation.

• Process co-payments, track balances, and assist patients with billing inquiries and account corrections.

• Manage phone calls and respond to patient inquiries in a timely and professional manner.

• Monitor patient flow using ECW to ensure efficient check-in and check-out processes.

• Scan and upload medical documentation into electronic systems, maintaining accurate patient records.

• Assist with data collection, reporting, and administrative support tasks.

• Maintain office inventory and ensure availability of supplies.

• Provided direct patient care, including vital signs, EKGs, and blood draws
• Managed patient records using Practice Fusion (EHR), ensuring accurate documentation
• Coordinated appointments, referrals, and follow-up care for patients
• Verified insurance eligibility and collected copays, deductibles, and co-insurance
• Processed medical records requests and completed clinical forms (work, school, DOH)
• Maintained exam rooms and ensured compliance with safety and sanitation protocols
• Handled front desk duties, including calls, scheduling, and administrative support

• Provided direct care to elderly patients in home settings while maintaining accurate and confidential patient information
• Assisted with medication reconciliation and ensured proper documentation of patient care activities
• Coordinated and accompanied patients to medical appointments, supporting continuity of care and communication with healthcare providers
• Supported daily living activities while maintaining a safe and organized environment