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Eligio Alejandro Mendoza Ocaña

Seattle,WA

Summary

Systems support manager with experience in the field of Information Technology with over 12 years in various areas of information technology (Network and Systems), seeking position to perform administrative tasks, technical, managerial and business experience in IT area Highly capable IT Supervisor with experience in overseeing technical teams, managing system upgrades and implementing cybersecurity protocols. Bring strong skills in strategic planning, team leadership, and network management. Known for streamlining operations for improved efficiency and troubleshooting complex issues to ensure optimal system performance. Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in vdi, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.

Overview

23
23
years of professional experience
1
1
Certification

Work History

IT Supervisor Azure AWS

ALQUIMIA PAY S.A.DE C.V.
07.2024 - 12.2024
  • CloudWatch
  • Virtual Instances EC2
  • Project manager
  • RDS (relational databases)
  • Virtual Network VPC
  • Standardization and IT policies
  • Achievements: Cloud process and security updates

IT Infrastructure Manager

GRUPO CANTABRIA S.A.DE C.V.
09.2023 - 02.2024
  • Manage IT team
  • Implementation and negotiation of ERP SAP and Service Desk
  • Standardization of infrastructure in plants.
  • IT process reengineering
  • Generation of annual IT purchasing plan
  • Design and Management of system architectures.
  • Standardization and IT policies
  • IT budget management
  • Supplier Review
  • Achievements: Implementation of ERP Service Desk Plus Management Engine, Purchasing, Inventory Help Desk, Implementation of SAP WMS Module for production

Systems and IT Infrastructure Manager

HIPOSTORES S.A. DE C.V.
09.2018 - 02.2021
  • Technical support for corporate tickets, team maintenance and support 1, 2 and 3 level
  • Management, implementation and administration of ERP Odoo. Enterprise SH and SaaS version. (inventory modules, point of sale, purchases, sales, Ecommerce, accounting, billing, administration and Retail configurations).
  • Implementation and coordination of help desk with ITIL v4 fundamentals.
  • Generation and improvement of procedures and methodologies corresponding to the processes of the Systems Area.
  • Preparation of the annual budget of the Information Technology department and compliance assurance.
  • Management of infrastructure and Support and Operations teams.
  • Manage Azure Cloud technology, Google Ads, APIS
  • Survey of SITE. (NAS, MPLS)
  • Infrastructure for stores national level Retail stores.
  • Implementation of mobile telephony IP Virtual Switch.
  • Administration and generation of DRP
  • Infrastructure review, dealing with suppliers.
  • Indicator report management (KPI). (Qlink View and Microsoft power BI)
  • Support and VIP treatment with senior management.
  • Information and systems security, perimeter systems and CCTV

Team Leader TI

Human Factor
Col. Roma Norte, Federal District
09.2015 - 03.2016
  • Leading project teams TDT (Digital Terrestrial Television).
  • Dealing with government (SCT, SEDESOL, SEPOMEX) in logistics and IT infrastructure.
  • Coordinate the management, operation, development and maintenance of computer administrative systems and operating IT.
  • Users care, training, identification and proposal process improvement and productivity.
  • Management and supervision of staff IT area.
  • Managing SQL databases.
  • Server Administration (2003-2012) Networks (structured UTP, coaxial wire).
  • VPN management tools (CISCO) VMWARE, WEBEX, Team Viewer, Skype virtualization.
  • Monitoring compliance with providers of products or services in design and application development and infrastructure.
  • Support strategic planning of technological projects.
  • Wiring and commissioning of ERP systems (Terminus, DJEdwars, Microsoft Great Plains).
  • Dealing with suppliers and decision making for procurement of products and technology.
  • DNS Server Roles Management, Dynamic Static Addresses in the cloud.
  • Research into new technologies that can be applied to continuous improvement.
  • Staff training and supervision.
  • Active Directory management high, groups, political (administration).
  • Organization management, logistics and implementation of systems for delivery of communications equipment).
  • Maintenance of computer equipment and (Hardware, Software) servers.

Head of Sistemas

Federal Police
Cuauhtémoc, 06600
11.2008 - 05.2015
  • Creating database Microsoft Access.
  • Management reporting indicators.
  • Coordinating the IT team.
  • Ensure the smooth operation of all IT systems.
  • Information backup and backups.
  • Maintain current production and applications of group companies.
  • Administration licensing tools.
  • Documentation and information management.
  • Administration SQL Databases.
  • Maintenance Intranet web pages.
  • Communications support (Routers, Switches, VPN, IP CISCO Voice).
  • Programming Visual Studio 2008 and 2010.
  • Visual Studio package. NET Visual Basic. NET WEB environment, Console.
  • Active Directory management (administration).
  • Preventive and corrective maintenance of computer equipment.

Head of Systems (IT) and Telecomunicaciones

Imaje de Mexico S.A de C.V.
CDMX
04.2007 - 09.2008
  • Maintenance, servicing and monitoring of Servers.
  • Implementation different ERP modules.
  • Leader of various projects: VPN, Firewalls, Telephony (digital, IP, Videoconferencing, etc.
  • Quotes and purchase of computer equipment / telecommunications.
  • Implementation of electronic invoicing.
  • Visual Basic programming.
  • Information backup and backups.
  • Administration Active Directory user accounts.
  • Supervising personnel in IT area.
  • Suite Visual Studio and Visual Studio.Net.
  • ERP management Microsoft Business Solutions Great Pains.
  • Decision making in various projects.
  • Administration SQL Databases.
  • Support systems in general, users and management.
  • Licensing management tools.
  • Mail Exchange administration.
  • Management of computer centers and computer security.
  • Dealing directly with suppliers.

Executive Systems

Valores Alimenticios de México SA de CV
Cuautitlán Izcalli, Edo. México
02.2006 - 01.2007
  • Hand Held support equipment (installation software sales force, user training, maintenance).
  • App development sales force team Hand Held.
  • Active Directory (administration).
  • Management Server 2003 (access, permissions, maintenance).
  • Management and administration of SQL Server databases.
  • (Creation of DTS, Query Analyzer, Enterprice Manager).
  • Network installation and wiring.
  • IP telephony management.
  • Managing email accounts.
  • User training.
  • Virtual Networks (VPN).
  • Support ERP (ADMIN PAQ).
  • Support local and foreign phone users and on-site support.
  • Creating and maintaining intranet.

Technical Support Agent. Help Desk

Sony Commerce of Mexico
Naucalpan, Edo. Mexico
06.2003 - 11.2005
  • Technical support via telephone to End User.
  • Laptos support teams and Sony Vaio Desktops.
  • Clie support Hand Held (Electronic Agendas).
  • Connecting computers to WiFi networks.
  • Software support all SONY (Audio and Video).
  • Point to point network connection between computers connection equipment.
  • Palm Desktop support and multimedia applications Clie Hand Held.
  • Setting new equipment.
  • Microsoft support problems.

Support Agent Técnico

Sitel de Mexico
Granjas Mexico, Mexico City
03.2002 - 06.2003
  • Technical support via telephone to End User.
  • Laptos support teams and Sony Vaio Desktops.
  • Clie support Hand Held (Electronic Agendas).
  • Connecting computers to WiFi networks.
  • Software support all SONY (Audio and Video).
  • Point to point network connection between computers connection equipment.
  • Palm Desktop support and multimedia applications Clie Hand Held.

IT Operations Manager

Aries diagnostic group (OLAB laboratories, Azteca, Jenner, Swiss Lab)
Lindavista, DF
08.2016
  • Implementation of processes in the systems area.
  • Coordinate and execute tasks to strengthen good practice.
  • Implementation monitoring area, establishing processes with service providers.
  • Coordinate the management, operation, help desk.
  • Roles and responsibilities help desk area.
  • Delivery of management reports for productivity.
  • Coordinate and supervise people IT area supervisors level service engineers.
  • Management ERP (Dynamics Peoplesoft OLAB and Azteca).
  • Review of infrastructure, dealing with suppliers, inventory review of branch openings.
  • Process reengineering.
  • Management reporting indicators (KPI).

Procurement and IT Product Manager

FARMACIAS SAN PABLO S.A. DE C.V.
  • Review of contracts, legal areas for delivery of supplies, equipment, services, etc. for IT products.
  • Implementation and support SAP Business One, Administrator, Purchasing, Sales, Warehouse.
  • Capex generation for procurement area
  • Coordinate deliveries, shipments and receipt of IT products
  • Implementation and administration of Coupa ERP system for procurement area.
  • Delivery of SLA'S indicators, reports through Power BI, QlinkView tools.
  • Coordinate IT security team
  • Annual budget planning
  • Power BI data modeling for Indicators delivery
  • Implementation of EndPoint and network security software
  • Syslog and Nagios network monitoring
  • Azure AWS implementation for analytics project
  • Implementation and administration of Coupa ERP system for Procurement area
  • Firewalls and corporate WIFI monitoring
  • Delivery of SLA'S indicators, reports through Power BI, QlinkView tools.
  • Maintain, deploy IT equipment, software and technology for IT security
  • Maintain AWS (cloud) updates for cybersecurity.
  • Achievements: ERP implementation COUPA, Process reengineering, implementation and fine tuning

Education

Titulo -

Tecnológico de Estudios Superiores de Ecatepec
Ecatepec de Morelos, Méx.
01.2002

Certificado -

Colegio de Ciencia y Humanidades plantel Vallejo
Magdalena de las salinas, CDMX
01.1996

Certificado -

Esc. Sec. Técnica Juan Rulfo
Tulpetlac, Estado de México
01.1991

Certificado -

Esc. Primaria Américas
Ecatepec de Morelos, Estado de México
01.1987

Skills

  • Data management
  • ERP implementation
  • Network security
  • IT process reengineering
  • Database administration
  • Incident management
  • IT security management
  • Cybersecurity
  • Problem-solving
  • IT service management
  • Technical support oversight
  • Establishment of networks
  • Systems design database
  • Software design
  • Information systems management
  • Systems management
  • Dreamweaver
  • Access
  • SQL Server
  • VISUAL NET
  • Visual Basic
  • Windows
  • Mac
  • Linux Centos
  • Technical leadership
  • Disaster recovery
  • IT governance
  • Team collaboration
  • Cybersecurity management
  • IT infrastructure
  • IT operations management
  • Office (Full)
  • Citrix Monitoring Software
  • Zabbix
  • Nagios
  • Service Desk Management Plus
  • Android
  • QuickLink View
  • Tools connection Webbex remote
  • Virtualization VMware
  • HyperV
  • OnDemand services
  • NAS backups

Cloud architecture

  • Hardware maintenance
  • IT asset management
  • Business intelligence tools
  • Team leadership
  • Technical documentation
  • CCTV security cameras
  • ERP Microsoft Dynamics Great Plains
  • Disaster recovery planning
  • Cybersecurity best practices
  • Network administration
  • Virtualization technologies

Courses Certificates

  • Developing Data Access Solutions with Microsoft Visual Studio 2010, 35 hrs, Intersoftware
  • Developing Windows Applications with Microsoft Visual Studio 2010, 35 hrs, Intersoftware
  • Programming language BASIC .NET visual, 40 hrs, UNAM DGTIC
  • Basic SQL standard, 20 hrs, DGTIC UNAM
  • Classification and Declassification of information, 3 hrs, IFAI
  • Introduction to the Federal law of Transparency and access to Public Government information, 5 hrs, IFAI
  • Organization and conservation of files dependencies and entities of the Federal Public Administration, 3 hrs, IFAI
  • Six Sigma Quality, Sony trade in Mexico
  • Management systems ISO 9004 quality, recommendations for performance improvement

Languages

English, 80%

Summary Profile

Systems support manager with experience in the field of Information Technology with over 12 years in various areas of information technology (Network and Systems), seeking position to perform administrative tasks, technical, managerial and business experience in IT area.

<Enter your own>

  • Age: 49
  • Gender: Male
  • Nationality: Mexican
  • Marital Status: Married

Certification

  • Developing Data Access Solutions with Microsoft Visual Studio 2010 (duration 35 hrs Intersoftware), Developing Windows Applications with Microsoft Visual Studio 2010 (duration 35 hrs Intersoftware) Programming language BASIC .NET visial (UNAM DGTIC duration 40 hrs), Basic SQL standard ( DGTIC UNAM duration 20 hrs), Classification and Declassification of information (IFAI duration 3 hrs), Introduction to the Federal law of Transparency and access to Public Government information (IFAI duration 5 hrs), Organization and conservation of files dependencies and entities of the Federal Public Administration (IFAI duration 3 hrs), Six Sigma Quality Sony trade in Mexico). Management systems ISO 9004 quality, recommendations for performance improvement.

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

IT Supervisor Azure AWS

ALQUIMIA PAY S.A.DE C.V.
07.2024 - 12.2024

IT Infrastructure Manager

GRUPO CANTABRIA S.A.DE C.V.
09.2023 - 02.2024

Systems and IT Infrastructure Manager

HIPOSTORES S.A. DE C.V.
09.2018 - 02.2021

IT Operations Manager

Aries diagnostic group (OLAB laboratories, Azteca, Jenner, Swiss Lab)
08.2016

Team Leader TI

Human Factor
09.2015 - 03.2016

Head of Sistemas

Federal Police
11.2008 - 05.2015

Head of Systems (IT) and Telecomunicaciones

Imaje de Mexico S.A de C.V.
04.2007 - 09.2008

Executive Systems

Valores Alimenticios de México SA de CV
02.2006 - 01.2007

Technical Support Agent. Help Desk

Sony Commerce of Mexico
06.2003 - 11.2005

Support Agent Técnico

Sitel de Mexico
03.2002 - 06.2003

Procurement and IT Product Manager

FARMACIAS SAN PABLO S.A. DE C.V.

Titulo -

Tecnológico de Estudios Superiores de Ecatepec

Certificado -

Colegio de Ciencia y Humanidades plantel Vallejo

Certificado -

Esc. Sec. Técnica Juan Rulfo

Certificado -

Esc. Primaria Américas
Eligio Alejandro Mendoza Ocaña