Eli Griselda Ortiz-Rivera
Ashland,VA
Summary
Consistent, organized, patient, and hardworking, from starting the day off at 6 in the morning till 10 at night is not easy with a full-time job, a side job, and a full-time college student. There are difficult times but also days that bright the whole day up with a finished job or good grade.
Overview
4
4
years of professional experience
Work History
Associate
Wawa
Ashland, VA
04.2023 - Current
- Built relationships with customers by providing friendly customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Supported management team to facilitate task completion and meet performance goals.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Answered customer questions and provided store information.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Helped customers locate items within the store using the inventory system.
- Handled incoming calls from customers regarding orders or other inquiries.
- Trained new team members in cash register operation, stock procedures, and customer services.
Drywall Finisher
A.Cortez
Richmond, VA
05.2021 - Current
- Completed drywall finish work with exceptional quality and efficiency.
- Repaired damaged drywall by removing old material, cutting new pieces to size, installing them in place, applying joint compound, and sanding when necessary.
- Cleaned up after each job was completed including vacuuming floors and wiping down surfaces as necessary.
- Finished joints with taping knives, float coats, and sanding tools.
- Used hand tools such as trowels, broad knives or spatulas to apply sealing compound to holes and cracks.
- Inspected work areas for safety hazards before beginning work.
- Organized supplies such as screws, nails, tape measure's, hammers, prior to starting the job.
- Removed excess materials from finished surfaces using scrapers, rasps, and sandpaper.
- Applied several layers of joint compound in order to create a smooth finish.
- Maintained a clean job site at all times.
Back of House Team Member
Chick-fil-A
Ashland, VA
12.2019 - 04.2021
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Organized storage space for food items to ensure efficient retrieval during busy times.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Performed additional duties as requested by management team members.
- Ensured compliance with health and safety regulations within the kitchen environment.
- Packed food, dishes, utensils and accessories for transportation from catering or food preparation establishments to locations designated by customers.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
- Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
- Monitored stock levels and communicated when ordering was required.
Education
Associate of Applied Science - Architecture
Brightpoint Community Colllege
Chester, VA05-2024
Skills
- Data Entry
- Preparing Reports
- Workplace Safety
- Cash Handling
- Customer Service
- Time Management
- Customer Engagement
- Customer Interaction
- New Hire Training
- Work Planning and Prioritization
- Worksite Preparation
- Blueprint Knowledge
- Excellent Work Ethic
- Skilled in Maintenance and Organization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Associate
Wawa
04.2023 - Current
Drywall Finisher
A.Cortez
05.2021 - Current
Back of House Team Member
Chick-fil-A
12.2019 - 04.2021
Associate of Applied Science - Architecture
Brightpoint Community Colllege
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