Elijah Averett
Virginia Beach,VA
Summary
Detail-oriented and highly motivated entry-level cybersecurity professional seeking a position to leverage academic knowledge and practical experience in information security. I enjoy working in dynamic and diverse environments, where I can thrive by bringing enthusiasm and professionalism to the team. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Help Desk Specialist
SAIC
Norfolk, VA
04.2024 - Current
- Created detailed documentation of network configurations, processes and procedures.
- Responded promptly to customer inquiries through phone calls.
- Configured, maintained and troubleshot printers, laptops, desktops and other peripherals.
- Resolved user issues in a timely manner via remote access.
- Supported customers with password resets and account customization.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Answered user inquiries to resolve computer software or hardware operation problems.
Kitchen and Grill Cook
Harbor Park
Norfolk, Virginia
07.2019 - Current
- Monitored grill temperature to ensure proper cooking times.
- Cooked hamburgers, hot dogs, Philly cheesesteaks, and other meats according to recipes or customer specifications.
- Organized delivery services for catering events as requested.
- Made sure that all orders were filled in an accurate and timely manner.
- Trained new employees on grill operations and safety protocols.
- Complied with all safety standards while on the job.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Warehouse Packer
BroadBayCotton
Virginia Beach, Virginia
11.2019 - 03.2024
- Team Collaboration, Order Accuracy improvements, Worked with Photoshop for custom plaque orders, Trained and monitored new packers and computer workers.
- Maintained a safe work environment by adhering to safety regulations at all times.
- Labeled boxes, containers, and pallets for shipment purposes.
- Used handheld scanners to track inventory movement within the warehouse system.
- Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
- Weighed packages prior to shipping to ensure compliance with weight regulations.
- Packaged items with appropriate materials to prevent damage during shipping.
Education
Bachelors In Cybersecurity -
ECPI University
Virginia Beach, VA03.2025
Highschool Diploma -
Landstown HS
Virginia Beach, VA06.2021
Skills
- Data Entry/Accuracy
- Strong Verbal Communication
- Critical Thinking & Problem Solving
- Cisco Unix Environments
- Create Basic Security policy and Procedures
- Vulnerability Analysis
- MS Windows Proficiency
- Administer
- Manage
- Troubleshoot hardware
- Troubleshoot software
- Troubleshoot services
- Single-user environments
- Mixed-user environments
- Multi-user environments
- Customer Service
- System Maintenance
- Computer maintenance
- Teamwork and Collaboration
- Tracking and Documentation
- Hardware and Software Configuration
- Equipment Repair
Certification
- Security+
- CySA (In Progress)
Timeline
Help Desk Specialist
SAIC
04.2024 - Current
Warehouse Packer
BroadBayCotton
11.2019 - 03.2024
Kitchen and Grill Cook
Harbor Park
07.2019 - Current
Bachelors In Cybersecurity -
ECPI University
Highschool Diploma -
Landstown HS
- Security+
- CySA (In Progress)
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