Jessica Vigil
Northglenn,CO
Summary
Dynamic customer service professional with over 10 years of experience in enhancing patient satisfaction and operational efficiency. Recognized for effective problem-solving and strong communication skills, fostering collaborative relationships with patients and team members. Committed to delivering quality care while navigating fast-paced healthcare environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Clinical Support, Ambulatory Care
Denver Health
Denver, CO
07.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service by actively listening to patients and understanding their needs.
- Collected comprehensive demographic and insurance information to facilitate timely and accurate patient billing in fast-paced environment, following established protocols and procedures.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided innovative ideas and solutions to improve team collaboration and patient care outcomes.
- Maintained outside relationships as point of contact with the City and County of Denver for patient workers’ comp records.
- Used various software and tools to streamline processes and enhance operational efficiency.
Patient Access Representative - ED
Denver Health
Denver, CO
10.2023 - 04.2024
- Collected comprehensive demographic and insurance information to facilitate timely and accurate billing in a fast-paced environment.
- Utilizing critical analytical thinking skills to identify patients that are unable to participate in the registration process due to injury, age, or other undetermined barriers.
- Managed challenging situations by remaining calm under pressure, resolving conflicts, and addressing dissatisfied patients with professionalism.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Versatile in all areas of responsibility and accommodate numerous situational types in difficult areas including, but not limited to Bed Control, Inpatient, Urgent Care, Pediatrics Urgent & Emergent Care, ED, Psychiatric Emergency Services, and Insurance Verification/Authorization.
- Prioritized and executed multiple duties to ensure efficient operations in a fast-paced, demanding environment.
Care Ambassador/Dispatcher
DispatchHealth
Denver, CO
10.2021 - 09.2023
- Coordinated daily patient volume for clinical team, ensuring effective management and timely care.
- Executed acute patient screening, evaluating symptoms and chief complaints, documenting findings, and coordinating triage with supervisors and clinical teams.
- Managed patient referrals, facilitating seamless transitions and access to necessary services.
- Provide excellent customer service over the phone to patients.
- Demonstrated capability to manage multiple tasks simultaneously in a fast-paced environment.
Support Assistant III - Denver Sheriff
Denver Health
Denver, CO
01.2020 - 10.2021
- Managed medical record requests by releasing information and responding to customer inquiries via telephone.
- Released and copied medical records for outside agencies, patients, and courts, ensuring compliance with established processes and state and federal laws for legal release of health information.
- Audits the medical record to ensure completeness and legibility.
- Prepared clinical lines by pulling medical charts and accurately filing loose paperwork daily, maintaining the integrity of the four-part chart.
- Maintains a high level of Confidentiality, and a professional relationship with Denver Sheriff Health Service's staff, along with Denver Health.
- Environmental awareness, critical thinking, and decisive, decision-making skills are required in the correctional care setting.
Admissions Specialist
DaVita
Centennial, CO
07.2019 - 01.2020
- Requested placements and responded to inquiries regarding treatment options through outbound calls and emails, ensuring timely communication with stakeholders.
- Built relationships with hospitals, discharge planners, case managers, and DaVita teammates to enhance collaboration and deliver customer service excellence.
- Achieved departmental metrics through consistent performance and teamwork, contributing to overall team success.
- Place outbound calls to Hospitals to complete placement requests.
- Worked during expanded hours to serve patients and teammates across various time zones.
Education
Certified Medical Assistant -
Pima Medical Institute
Denver, CO11-2012
High school diploma or GED -
Emily Griffith Technical College
Denver, CO06-1998
Skills
- Administrative Support
- Electronic health records systems
- Epic
- Patient registration
- Medical records
- Insurance processing
- Insurance billing
- Medical billing
- Patient data entry
- HIPAA compliance
- Quality assurance
- Case management
- Ambulatory care support
- Ambulatory care
- Patient advocacy
- Referral coordination
- Billing coordination
- Records management
- Data Entry/Accuracy
- Multitasking and organization
- Hospital experience
- Pediatrics
- Remote access software
- Team Building/Leadership
- Staff Training/Coaching
- Customer Retention
- Customer service
- Relationship Building
- Communication skills
- Writing skills
- Team collaboration
- Analytical thinking
- Clinical decision making
- Patient confidentiality
- Team collaboration
- Ambulatory care support
- Ambulatory care
- Patient confidentiality
- EpicCare ambulatory
Certification
Certified Colorado Notary
Timeline
Administrative Clinical Support, Ambulatory Care
Denver Health
07.2024 - Current
Patient Access Representative - ED
Denver Health
10.2023 - 04.2024
Care Ambassador/Dispatcher
DispatchHealth
10.2021 - 09.2023
Support Assistant III - Denver Sheriff
Denver Health
01.2020 - 10.2021
Admissions Specialist
DaVita
07.2019 - 01.2020
Certified Medical Assistant -
Pima Medical Institute
High school diploma or GED -
Emily Griffith Technical College