Daviauna Smith
Sun City Center,FL
Summary
Customer-focused and detail-oriented professional with over 1 year of public-facing customer service experience. Skilled in processing transactions, accurately entering and verifying information, handling confidential records, and responding to high-volume inquiries while following established policies and procedures. Known for reliability, professionalism, and a calm, solution-oriented approach. Seeking a Customer Service Representative position with the Hillsborough County Tax Collector’s Office to support accurate processing of applications, renewals, transfers, and fee collections.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative & Clinical Support
The Clinic of Plant City
Plant City, Florida
10.2025 - 12.2025
- Entered and updated patient information accurately in electronic systems.
- Verified demographics and documentation for accuracy and completeness.
- Maintained confidentiality while handling sensitive patient records.
- Supported front desk operations, including answering calls and scheduling appointments.
- Assisted with administrative documentation and clinic workflow support.
- Provided professional customer service while assisting a diverse patient population.
Front Service Clerk
Publix Super Markets Inc
Wimauma, Florida
06.2024 - 09.2025
- Provided courteous, professional service to customers in a high-volume environment.
- Assisted customers with questions, concerns, and problem resolution.
- Followed procedures and supported store operations with accuracy and efficiency.
- Demonstrated strong teamwork, reliability, and punctuality.
Shipt Shopper
Shipt
Ruskin, FL
06.2020 - 10.2021
- Provided safe and professional transportation services to the public.
- Maintained strong customer service standards while working independently.
- Demonstrated reliability, time management, and calm communication with diverse passengers.
Education
Diploma in Medical Assisting - Medical Assisting
Herzing University
Tampa, FL02-2026
High School Diploma -
Hillsborough Virtual School
Tampa, FL05-2019
Skills
- Customer Service
- Administrative Support
- Data Entry
- Payment Processing
- Fee Collection
- Document Verification
- Front Desk Support
- Scheduling
- Phone Support
- Filing/Scanning
- Confidential Information Handling
- Microsoft Office
- Professional Communication
- Conflict Resolution
Certification
Certified Clinical Medical Assistant (CCMA)
CPR / BLS Certified
Quest Diagnostics Urine Collection Certified
CPR / BLS Certified
Quest Diagnostics Urine Collection Certified
Timeline
Administrative & Clinical Support
The Clinic of Plant City
10.2025 - 12.2025
Front Service Clerk
Publix Super Markets Inc
06.2024 - 09.2025
Shipt Shopper
Shipt
06.2020 - 10.2021
Diploma in Medical Assisting - Medical Assisting
Herzing University
High School Diploma -
Hillsborough Virtual School