Martinique Gutierrez
NYU LANGONE HEALTH
Boynton Beach,FL
1
Certification
10
years of professional experience
Dedicated and detail-oriented Registered Medical Assistant with over 10 years of comprehensive clinical and administrative experience in diverse healthcare settings. Expertise in patient triage, medication management, and care coordination, paired with a strong ability to facilitate effective communication among healthcare teams. Currently contributing in a hybrid role, managing high-volume patient communications and complex workflows with precision. Recognized as the 2025 Medical Assistant of the Year, reflecting a commitment to excellence in patient care and operational efficiency.
Work History
Medical Assistant | Clinical Access & Administrative Support
2 Years 3 Months- Support multiple practices across New York and Florida in a 50% remote / 50% in-office hybrid role, managing high-volume clinical and administrative workflows.
- Own provider in-basket and MyChart medication workflows, including refill requests, medication issues, pharmacy concerns, coverage questions, and patient follow-up.
- Lead prior authorization workflow: submit electronic and telephone PAs, coordinate with insurance plans, providers, pharmacies, and patients, and track approvals and denials through resolution.
- Use Epic, CoverMyMeds, and Excel tracking tools to document requests, monitor follow-up, and help ensure timely medication access.
- Coordinate with retail, mail-order, and specialty pharmacies and communicate directly with New York-based providers while working remotely from Florida.
- Process medication, PA, and laboratory faxes; manage voicemail; support scheduling exceptions; and assist RN-led MyChart triage and telehealth workflows.
- Support medication workflows across primary care and specialties including endocrinology, cardiology, rheumatology, women's health, and other services, including GLP-1 therapies, insulin, diabetic supplies, and maintenance medications.
- Independently prioritize time-sensitive message pools while maintaining accuracy, organization, and consistent follow-through.
- Named Medical Assistant of the Year in 2025 for performance and contribution during first full year with NYU Langone.
Medical Assistant
11 Months- Executed pre-visit planning, managed schedules, conducted patient intake, recorded vital signs, roomed patients, collected specimens, performed point-of-care testing, and administered medications to enhance patient readiness for visits.
- Coordinated patient calls and portal communications, managed scheduling, processed prescription/refill requests, arranged referrals, followed up with patients, and addressed clinical administrative needs to streamline patient care.
- Documented in the EHR/EMR to maintain accuracy for HEDIS and Stars quality measures and facilitated prior authorization workflows to ensure compliance and support patient treatment plans.
Medical Assistant / X-Ray Technician
4 Months- Triaged patients, obtained vitals, prepared procedure rooms, assisted with pain-management procedures and C-arm imaging, and documented patient interactions in eClinicalWorks to ensure accurate medical records.
- Obtained prior authorizations, faxed clinical documentation, and supported front-desk operations while professionally managing difficult patient situations to maintain a positive patient experience.
- Collected patient histories, vital signs, and medication reconciliations for pain management visits.
- Prepared exam rooms and sterilized instruments for spine procedures and clinical evaluations.
- Documented patient encounters in EMR with accurate, timely chart updates.
Clinical Support Staff / Medical Assistant
8 Months- Administered medications, conducted point-of-care testing and EKGs, collected vitals and medical histories, performed phlebotomy, processed specimens, and managed prescription refills to ensure optimal patient care.
- Educated patients on treatment plans and maintained treatment rooms, equipment, and quality-control standards to support safe and effective clinical operations.
- Obtained patient vitals and documented clinical histories accurately in electronic health records.
- Prepared exam rooms and maintained sterile clinical supplies for efficient patient flow.
- Coordinated appointment scheduling, referrals, and follow-up care with providers and patients.
Medical Assistant / Triage Nurse
3 Years 11 Months- Triaged inbound calls and voicemails for six providers, assessed urgency to ensure timely patient care, coordinated physician communication, and guided patients to appropriate care pathways.
- Managed scheduling, laboratory-result calls, medication education, and prescription refills, ensuring thorough patient follow-up and addressing online clinical inquiries.
- Coordinated patient intake, vitals collection, and medical history documentation for gynecologic visits.
- Prepared exam rooms and sterilized instruments according to infection control protocols.
- Assisted physicians during pelvic exams, procedures, and in-office treatments.
Medical Assistant
1 Year 8 Months- Coordinated front- and back-office support, managing patient intake, vitals, procedures, injections, venipuncture, laboratory preparation, scheduling, and insurance verification to ensure smooth clinic operations.
- Supported RN by managing patient calls, relaying laboratory results, and processing prescription requests to enhance patient communication and care.
- Documented patient histories, vital signs, and clinical notes in EHR for accurate provider review.
- Coordinated rooming workflow, preparing patients for examinations and assisting with efficient visit flow.
- Supported providers during procedures by organizing supplies, sterilizing equipment, and maintaining exam rooms.
Education
Medical Assistant Certificate - Medical Assisting
High School Diploma
Skills
Clinical Triage & Patient Communication
MyChart & Provider In-Basket Management
Medication Refill Coordination
Prior Authorizations
Insurance & Pharmacy Coordination
Remote / Hybrid Clinical Support
Care Coordination & Scheduling
EHR / EMR Documentation
Laboratory Follow-Up
Provider & RN Collaboration
Specialty Clinical Support
High-Volume Workflow Management
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Certification
- RMA - Registered Medical Assistant — American Medical Technologists (AMT), Active
- CPR / BLS — Current
Timeline
Medical Assistant | Clinical Access & Administrative Support
NYU LANGONE HEALTH
07.2024 - CurrentRead More
Medical Assistant
CONVIVA CARE SOLUTIONS, LLC
08.2023 - 07.2024Read More
Medical Assistant / X-Ray Technician
INTEGRATIVE PAIN & SPINE INSTITUTE
01.2023 - 05.2023Read More
Clinical Support Staff / Medical Assistant
VILLAGE MEDICAL
03.2022 - 11.2022Read More
Medical Assistant / Triage Nurse
WOMEN'S HEALTH SPECIALISTS OF DALLAS
04.2018 - 03.2022Read More
Medical Assistant
AXMANN & WHITAKER GYNECOLOGIC ASSOCIATES
08.2016 - 04.2018Read More
Brightwood College
Medical Assistant Certificate from Medical Assisting
Read More
North Penn High School
High School Diploma
Read More