MARY LYNNE MCLAUGHLIN
Grants Pass,OR
Summary
Motivated Health Care Professional experienced in coordinating high-volume endoscopy procedures and managing physician schedules. Contributed to improved patient outcomes through effective communication and clinical tasks while ensuring accurate documentation of patient histories in electronic health record systems. Focused on delivering exceptional patient care and enhancing workflow efficiency.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Administrative Certified Clinical Medical Assistant
Asante Physician Partners
Grants Pass, OR
01.2022 - Current
- Endoscopy Coordinator
- Coordinated high volume remote endoscopy procedures, including medical history review, location/anesthesia determination, scheduling, patient education, and Rx prescribing for 7 providers. physician surgery schedule management.
- Supported healthcare professionals with patient management and clinical tasks, ensuring efficient workflow and quality care.
CCMA
Asante Physician Partners
09.2020 - 01.2022
- Perform all duties of the Orthopedic Total Joint Replacement program. Duties include post op wound care, triage, imaging ordering and notifying patients of results.
- Performed patient intake, including taking vital signs and medical histories.
- Assisted providers during exams and procedures to enhance patient care delivery.
- Assisted providers with injections, wound care, and minor procedures
- Prepared exam rooms and maintained clinical supplies for Asante Physician Partners providers.
- Scheduled appointments and coordinated referrals with specialty departments
- Assisted in scheduling appointments for patients over the phone or via email communication.
- Processed prescription refill requests and routed messages to clinical teams
- Collected specimens and labeled samples for laboratory testing
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Participated in continuing education courses relevant to clinical medical assisting duties.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Provided educational resources to patients about their treatment options and health management. on medications and procedures to promote understanding and adherence.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Documented lab results accurately in the Electronic Medical Record system.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Incorporated outside records into charts and EHR.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to patient population outcomes.
Clinical Manager/CCMA
Paragon Orthopedic Center
Grants Pass, OR
07.2008 - 06.2020
- Oriented and trained new staff members on procedures and company policies to enhance team competency and compliance
- Managed clinical team to enhance patient care and service delivery
- Directed all daily clinical operations to ensure office efficiency and patient satisfaction
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Led OSHA Safety Committee meetings to discuss workplace safety and compliance issues.
- Prepared patients for x-rays, suture removal, dressing changes and injections. Enhanced patient outcomes by providing knowledgeable education regarding procedures, medication instructions and other physician instructions. Assisted provider with procedures and injections and applied DME when warranted
- Obtained patient medical history, including medication information, symptoms and allergies. Accurately entered the information into EMR system and relayed pertinent information to the provider
- Managed patient concerns, effectively deescalating situations and achieving positive resolutions
- Ordered all labs, diagnostic studies, medications and PT for patients
- Prepared lab specimens for diagnostic evaluation. Screened initial lab results and alerted physician to abnormalities
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to the physician
- Provided all urgent telephone and walk in triage for our surgical patients. Communicated information accurately to the provider and helped to optimize our clinical resources
- Maintained and posted clinical department schedules. Ensured adequate clinical coverage during absences
- Oversaw daily clinical operations to maintain office efficiency and optimize patient satisfaction
- Executed clinical medical assistant tasks to support healthcare delivery
- Performed annual wage and performance reviews
- Built a cohesive team throughout multiple departments and encouraged communication and teamwork
- HR Manager-assisted in employee engagement, retention, and conflict resolution
- Organized community service projects for team building and practice marketing
- Facilitated OSHA Safety Committee discussions to improve workplace safety standards.
- Sanitized, restocked and organized exam rooms and medical equipment
- Certified Clinical Medical Assistant duties
- Had relevant labs, x-rays and chart notes readily available for physician review
customer and provid the new owners
Women's
Education
Associate of Arts - Violin And Viola
St. Louis Conservatory of Music And Fine Arts
St. Louis, MOLPN - Nursing
St. Louis University
St. Louis, MOSkills
- Epic EHR proficiency
- EMR / EHR
- Patient assessments
- Vital signs monitoring
- Specimen processing
- Appointment scheduling
- Patient triage
- Monitoring patient progress
- Medication review
- Surgical coordination
- Provider schedule management
- Shift management
- Staff supervision
- Training implementation
- Onboarding coaching
- Employee issue resolution
- Quality improvement
- Effective communication
- Relationship management
- Patient triage
- Surgical coordination
- Medication review
Certification
CCMA, CPR/BLS
Timeline
Administrative Certified Clinical Medical Assistant
Asante Physician Partners
01.2022 - Current
CCMA
Asante Physician Partners
09.2020 - 01.2022
Clinical Manager/CCMA
Paragon Orthopedic Center
07.2008 - 06.2020
customer and provid the new owners
Women's
Associate of Arts - Violin And Viola
St. Louis Conservatory of Music And Fine Arts
LPN - Nursing
St. Louis University