Sharleen Middleton
Flora,MS
Summary
Dedicated Clinical Medical Assistant & Patient Coordinator with hands-on experience in patient intake, patient care, medical scheduling, electronic health records, and revenue cycle support. Strong background in both clinical and administrative operations including vital signs, injections, phlebotomy, claims support, insurance verification, and patient communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Medical Assistant / Medical Administrative Assistant
MEA Medical Clinics
05.2023 - Current
- Room and prepare patients for exams with a patient-centered approach.
- Document vital signs and patient health information accurately.
- Assist providers during physical exams and clinical procedures.
- Perform phlebotomy, venipuncture, EKGs, and point-of-care testing.
- Collect and process lab specimens following safety standards.
- Update patient charts in Epic (EHR) ensuring accuracy and compliance.
- Maintain exam room cleanliness according to OSHA & CDC guidelines.
- Greet and check in patients; verify demographic and insurance information.
- Schedule referrals, diagnostic testing, and follow-up appointments.
- Support claims submission with accurate ICD-10/CPT documentation.
- Communicate test results as authorized by providers.
Claims Associate – Revenue Cycle
CareCentrix
08.2022 - 08.2024
- Reviewed DME claim denials and processed necessary adjustments.
- Submitted appeals with required documentation to overturn denials.
- Ensured accurate billing and communicated outcomes to patients and payers.
Patient Coordinator
Access Nurse
12.2021 - 12.2022
- Managed patient inquiries and resolved account concerns.
- Maintained accurate documentation of all patient interactions.
Customer Service Representative
Morgan White Group
08.2018 - 06.2020
- Provided dental, vision, and medical accumulations, claims information, and benefits support.
- Delivered billing assistance and payment resolution services.
- Navigated multiple applications with accuracy using dual monitors.
- Handled all incoming calls with professionalism and efficiency.
- Reviewed claim status and verified benefits.
- Utilized Bitsy software, a company-owned and operated system.
Education
Clinical Medical Assistant Certification -
MedTech Health Academy & Wellness
01.2025
A.S. Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
01.2022
Diploma - undefined
Madison Central High School
01.2014
Skills
- Patient Intake & Triage
- Scheduling & Coordination
- Epic/EHR Systems
- Vital Signs
- Phlebotomy
- Injections
- Specimen Collection
- EKGs
- Medical Records Management
- Insurance Verification
- ICD-10/CPT Coding Support
- Claims & Appeals Processing
- CMS-1500
- Patient Relations
- HIPAA/OSHA/CDC Compliance
- MS Office
- Teams
- Zoom
- CRM
- Typing 45 WPM
Certification
- Certified Clinical Medical Assistant (CCMA), NHA – 2025
- CPR & First Aid – 2025
Timeline
Clinical Medical Assistant / Medical Administrative Assistant
MEA Medical Clinics
05.2023 - Current
Claims Associate – Revenue Cycle
CareCentrix
08.2022 - 08.2024
Patient Coordinator
Access Nurse
12.2021 - 12.2022
Customer Service Representative
Morgan White Group
08.2018 - 06.2020
A.S. Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Diploma - undefined
Madison Central High School
Clinical Medical Assistant Certification -
MedTech Health Academy & Wellness