Dominic Williams
Jackson,MS
Summary
Enthusiastic Patient Coordnator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Coordinator
MEA Medical Clinics Inc./ St. Dominic's
10.2021 - Current
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Provided complete patient assessments and communicated with patients to understand medical histories.
Patient Care Assistant
Help At Home Health Care
08.2021 - 06.2023
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
Phlebotomist/ Medical Assistant
Merit River Oaks
09.2020 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
Temperature Screener
Medix Staffing
05.2020 - 11.2020
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Customer Care Specialist
Xerox
07.2014 - 04.2017
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Responded to customer calls and emails to answer questions about products and services over the telephone
Education
Associate of Arts - Healthcare
Hinds Community College
Raymond, MS07.2023
No Degree - Medical Assistant
Virginia College
Jackson, MS12.2022
High School Diploma -
Forest Hill High School
Jackson, MS05.2004
Skills
- Verbal and Written Communication
- Organizational Skills
- Medical History Documentation
- Medical Terminology
- 50 WPM Typing Speed
- Scheduling
- Customer Service
- Attention to Detail
- Clerical and Filing Support
- Word Processing
- HIPAA Regulations
Certification
Certified Medical Assistant Diploma Virginia College- 2009 #F8B4C9R7
Certified Phlebotomist Technician Virginia College- 2009 #H9B7D8C
Timeline
Patient Coordinator
MEA Medical Clinics Inc./ St. Dominic's
10.2021 - Current
Patient Care Assistant
Help At Home Health Care
08.2021 - 06.2023
Phlebotomist/ Medical Assistant
Merit River Oaks
09.2020 - 07.2021
Temperature Screener
Medix Staffing
05.2020 - 11.2020
Customer Care Specialist
Xerox
07.2014 - 04.2017
Associate of Arts - Healthcare
Hinds Community College
No Degree - Medical Assistant
Virginia College
High School Diploma -
Forest Hill High School
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