Yamilet Sandoval

Work History

Patient Coordinator

Conifer Health Solutions

Frisco, USA

09.2023 - Current

Handled high volume of phone calls (30-100), managed appointment logistics, and coordinated with clinics as needed.
Processed patient intake information and updated medical records prior to treatment.
Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
Assisted patients in understanding their care plans and healthcare options.
Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
Coordinated with insurance companies to confirm patient coverage and process claims.
Received and routed care team messages and documents to appropriate staff.
Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Coordinated patient appointments and maintained appointment schedule.
Educated patients and families on health maintenance and disease prevention.
Managed medical records by filing documents into appropriate folders according to established protocols.
Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Ensured all paperwork related to patient care was completed accurately and timely.
Processed referrals from primary care providers for specialist consultations or treatments.
Monitored patients and documented progress, medications administered and therapies.
Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
Explained policies, procedures and services to patients.
Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Ensured compliance with HIPAA regulations related to the protection of confidential patient information.

Patient Care Coordinator

United Healthcare

Minnetonka, USA

09.2022 - 09.2023

Managed high call volumes ranging from 50-70 daily, effectively scheduling and adjusting appointments as required.
Completed insurance verifications and claim forms for patient intake and processing.
Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Collaborated with clinical and administrative staff to meet patient needs.
Scheduled appointments for patients and coordinated follow-up visits as needed.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Coordinated patient referrals to specialists and other healthcare services.
Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
Educated patients and families on health maintenance and disease prevention.
Received and routed care team messages and documents to appropriate staff.
Compiled and maintained medical charts and reports in complex digital databases.
Assured regulatory compliance and professionalism across patient service.
Maintained accurate records of all patient care activities using electronic health record systems.
Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Verified patients' insurance and payment methods during admissions or check-in processes.
Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Obtained informed consent and payment documentation from patients and filed in system.
Coordinated with insurance companies to confirm patient coverage and process claims.
Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Scheduled evaluations and procedures for patients.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Updated and maintained databases with current information.
Processed patient intake information and updated medical records prior to treatment.

Front Desk Coordinator/Medical Assistant/Team Lead

UT Physicians

Houston, USA

05.2014 - 06.2019

Updated EMR system with vital information and assisted with rooming patients, administering injections, and processing test/procedure requests from doctors.
Maintained business office inventory and equipment by checking stock for needed supplies.
Managed conflict resolution within the team to maintain a positive work environment.
Maintained open lines of communication with senior management, reporting team progress and challenges.
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Maintained positive working relationship with fellow staff and management.
Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Provided support to junior staff during peak periods of workloads.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Held regular one-on-one coaching sessions with staff members to encourage personal development.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Monitored team workload to prevent burnout and ensure equitable task distribution.
Ensured compliance with company policies and procedures throughout the team.
Worked with cross-functional teams to achieve goals.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Updated and maintained databases with current information.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Inspected equipment to ensure proper working order prior to use on patients.
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Collected, labeled and stored laboratory specimens properly prior to testing.
Conducted routine laboratory tests and sample analyses to monitor diseases.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Responded to patient callbacks and phone-in prescription refill requests.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Assisted back office patient processes to reduce office wait times.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Educated patients about medications, procedures and physician's instructions.
Documented notes during patient visits.
Positioned patients properly during examination or treatment for comfort and safety.
Administered injections, medications and treatments as directed by the physician.
Measured vital signs and took medical histories to prepare patients for examination.
Changed dressings on wounds to prevent infection and check for healing.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Organized charts, documents and supplies to maintain team productivity.
Administered medications under physician's supervision.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Processed orders for medical supplies and lab equipment.
Explained treatment procedures and physicians' instructions.
Kept facility stocked with necessary supplies, equipment and instruments.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Incorporated outside records into charts and EHR.
Scheduled appointments for patients via phone and in person.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Cleaned and maintained medical equipment following procedures and standards.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Organized patient charts before each day's clinic sessions began.
Registered new patients into practice management software program accurately entering demographic information.
Contacted pharmacies to submit and refill patients' prescriptions.
Completed day-to-day duties accurately and efficiently.

Summary

Overview

Work History

Patient Coordinator

Patient Care Coordinator

Front Desk Coordinator/Medical Assistant/Team Lead

Education

Medical Assistant Diploma -

High School Diploma -

Skills

Languages

Certification

References

Timeline

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