Elijah Aylestock
Rockville Centre,NY
Summary
Bilingual (French Canadian & English) product and customer-experience professional with a strong track record in high-volume, people-centric environments. Recognized for exceptional communication, empathy, relationship building, and problem-solving. Bringing three years of Product Management experience at Mastercard and five years at Apple in technical support, coaching, and operations. Additionally, spent over five years competing in video games, developing strategic thinking, team coordination, resilience, and a deep understanding of the cognitive and social benefits of gaming. Passionate about guiding others, improving processes, and delivering solutions that make life easier for customers and teams. Dedicated to human-centered service, emotional intelligence, and operational excellence.
Overview
7
7
years of professional experience
Work History
Product Manager
Mastercard
New York, NY
01.2021 - Current
- Lead strategy, development, and optimization for digital payment products used by global customers.
- Partner with engineering, design, and business teams to define requirements and deliver user-focused enhancements.
- Analyze customer insights, market trends, and performance data to shape product roadmaps.
- Drive cross-functional alignment to ensure smooth launches and continuous improvement cycles.
- Advocate for user experience improvements that increase adoption, satisfaction, and operational efficiency.
- Support teams and stakeholders with clear communication, structured problem-solving, and collaborative decision-making.
Technician Specialist
Apple
Garden City, NY
01.2020 - 01.2023
- Delivered empathetic, high-quality technical support across Apple’s product ecosystem.
- Set clear expectations, managed multiple appointments, and maintained calm in fast-paced environments.
- Translated complex technical issues into simple, reassuring explanations for customers.
- Documented findings with clarity to support team learning and operational accuracy.
- Balanced technical solutions with customer experience priorities to ensure trust and satisfaction.
Operations Specialist
Apple
Garden City, NY
12.2019 - 01.2021
- Executed back-store operations including inventory management, shipping/receiving, and daily store procedures.
- Supported sales teams by ensuring accurate stock levels and timely product availability.
- Processed online and in-store pickup orders with speed and precision.
- Maintained workflows that contributed to a seamless customer experience.
Product Zone Specialist
Apple
Garden City, NY
10.2019 - 12.2019
- Delivered personalized customer service focused on education and solution-based conversations.
- Shared product knowledge to empower customers and support informed decision-making.
- Helped create an on-brand Apple experience through professionalism, empathy, and teamwork.
Education
Queensborough Community College
Queens, NY05-2026
Product Manager
Mastercard Apprenticeship
Manhattan, NY01-2021
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Borough of Manhattan Community College
New York, NY05-2020
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Vanier College
St-Laurent, Quebec, Canada07-2018
High School Diploma - undefined
CIMES
St-Adèle, Quebec, Canada01-2017
Skills
- Product Management & Roadmapping
- Customer Experience Strategy
- Empathetic Communication
- Technical Troubleshooting & Support
- Conflict Resolution & De-escalation
- Cross-Functional Collaboration
- Coaching & Mentorship
- Operational Logistics & Inventory Management
- Relationship Building
- Detail Orientation
- Time & Priority Management
- Bilingual: French Canadian & English
Interests
Football Coach, Basketball, Card Collecting, Video Game Coaching, Competitive Gaming (5 years) — Developed advanced strategic thinking, rapid decision-making, teamwork, and an understanding of the educational and cognitive benefits of video games, Girls for Tech Volunteer, Sound Technician
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Timeline
Product Manager
Mastercard
01.2021 - Current
Technician Specialist
Apple
01.2020 - 01.2023
Operations Specialist
Apple
12.2019 - 01.2021
Product Zone Specialist
Apple
10.2019 - 12.2019
High School Diploma - undefined
CIMES
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Vanier College
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Borough of Manhattan Community College
Product Manager
Mastercard Apprenticeship
Queensborough Community College