Joseph Wilson
Gloucester,MA
Summary
Results-driven Product Manager with 10+ years of experience driving innovation, product launches, and cross-functional leadership. Proven success in transforming customer insights into scalable features and improving adoption metrics. Skilled in Agile/Scrum, market research, strategic planning, and mentoring high-performance teams. Adept at executing product roadmaps, optimizing user engagement, and delivering measurable business results.
Overview
13
13
years of professional experience
Work History
Product Manager
PDI Technologies
Middleton, MA
11.2015 - 06.2025
Defined product specifications and maintained the product backlog to support development and QA teams. Led weekly scrum meetings and cross-functional collaboration to improve delivery metrics and team efficiency. Delivered client-facing demos to internal and external stakeholders, gathering feedback for iterative improvements. Drove strategic marketing initiatives by aligning product positioning with sales and customer needs. Spearheaded training programs for new personnel, boosting team performance and product knowledge.
- Optimized users from 75 to ~300 by presenting software demos at annual user group meetings.
- Introduced new phone app to market from inception to completion, leading towards 75+ users.
- Improved existing software and executed new features by preforming market research and obtaining customer feedback.
Leader
Apple
Peabody, MA
11.2012 - 11.2015
Managed day-to-day retail operations and led high-performance teams in customer engagement. Delivered regular product and service training sessions to specialists and technical staff. Facilitated weekly sales meetings to improve productivity and align team with sales goals. Resolved hardware/software issues and enhanced client relationships through expert troubleshooting. Fostered a culture of service excellence and continuous learning.
- Delivered exceptional customer services to improve Net Promoter Score.
- Promoted from technician to genius to leader in three years.
- Provided outstanding services and enhanced customer experience by delivering expert-level training to high-performance employees.
Education
Associate of Science - Computer Applications
North Shore Community College
Lynn, MASkills
- Product Management & Roadmapping
- Market Research & Customer Feedback
- Agile/Scrum Methodologies
- Strategic Planning & Execution
Additional Experience
- Circulation Manager, North of Boston Media Group, Gloucester, MA. 1997 – 2012
Oversaw daily distribution of print and digital publications. Managed circulation routes, vendor relationships, and logistics for timely delivery. Led process improvements in distribution accuracy and customer service satisfaction. Analyzed circulation data to identify trends and improve subscriber retention.
Timeline
Product Manager
PDI Technologies
11.2015 - 06.2025
Leader
Apple
11.2012 - 11.2015
Associate of Science - Computer Applications
North Shore Community College