Elijah Biondo
Shelby Township,MI
Summary
Strong communication and people skills. Works well with a team.
Overview
6
6
years of professional experience
Work History
Title Abstracting
UWM
03.2024 - Current
- Conduct thorough research of property to ensure our borrowers legal validity and ownership history
- Do searches for any judgments, liens, and bankruptcies
- Create abstract package and upload to our document system
- If file is in a trust it is my duty to call the broker to advise and work with them to deed out of the trust in order to close with UWMs Title Abstracting team
UW II
UWM
01.2023 - 08.2023
- Examining financial history: Reviewing and collecting an applicant's financial history and records
- Risk assessment: Performing risk assessment reports and analyzing financial statements
- Adhering to guidelines: Keeping up with and adhering to state, federal, and investor guidelines
- Communicating with clients: Providing service to clients and communicating with them via email and phone
- Ensuring accuracy: Ensuring the accuracy and quality of loan applications
- Being available to clients: Being available to clients with questions or needs
Operation Specialist III- Closer
UWM
02.2022 - 01.2023
- Resolving client issues during the loan's final stages
- Reviewing documents to assure accuracy
- Provide elite client service via phones, emails, and escalation requests
- Delegating specific requests to underwriting and or Change of Circumstance team
- Must have knowledge of the CD and fees on the CD, and being able to advise properly, make updates and be aware of the fees that are allowable to close with
Automotive Sales Consultant
Rocket Auto
08.2021 - 10.2021
- Sell vehicles in a fast-paced, high-energy inside sales environment
- Guide clients through a virtual, online car buying process via phone and email
- Answer and convert a high volume of inbound and outbound phone calls into sales
- Match clients with the appropriate vehicle and products to meet their needs
- Persuade clients to finance with us and purchase additional back-end finance and insurance products
Partner Development Manager
Rocket Mortgage
03.2021 - 08.2021
- The Partner Development Manager for Rocket Mortgage is responsible for making initial calls to clients/partners to get them interested in pursuing a business relationship with the company
- Must develop the skills necessary to become a successful PDM, such as a strong telephone presence, knowledge of various company products, the industry-specific process and how to overcome objections
- Call potential clients/partners to promote the company's programs and products
- Train new business partners on company specific technology and processes
- Complete contact reports, customer relationship management data and any other reports or collection data required
- Prospect and connect with qualified brokerages
Mortgage Banking- Foundation
Rocket Mortgage
11.2020 - 03.2021
- Learning the foundation of the mortgage process
- First encounter for the clients, and making sure company values and promises are met
- Dialing out to 800-1000 clients per day to update, inquire, and inform the client on useful information pertaining to their mortgage
- Client servicing, assisting bankers with transferring clients to ensure each one is on path to accomplishing their goals
- Digging deep with each client to ensure we are fulfilling their needs, as well as obtain and keep clients' trust and business
One Task Team
Lowe's Home Improvement
02.2020 - 11.2020
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Met targets consistently by working hard and with strong attention to detail
- Ensured that boxes were properly stacked without causing damage to products or packaging
- Ensured clean and safe working environment by keeping shelves, pallet area, and workstations tidy, organized, and in compliance with maintenance regulations
- Sorted, handled, loaded, and unloaded freight using motorized and manual equipment and by hand
- Used decision making skills as well as time management to ensure completion of tasks and workload
- Taught and trained new employees important procedures such as safety, specific job duties and tasks, best practices, and company standards
Salesman
Foot Locker
10.2019 - 02.2020
- Learned the needs of each customer to provide better product recommendations and increase sales chances
- Provided constant support to customers about products and prices
- Satisfied customers every day with fast, friendly, and knowledgeable service
- Protected business from unnecessary liability by carefully following security and safety standards
- Kept inventory levels in check and supplies organized for forecasted demands
- Determined team targets and implemented plans to achieve goals at individual and group level
- Qualified customers to understand desires and suggest best products to meet their needs
Cook/driver/cashier
Tubby's
07.2018 - 02.2020
- Served food and drink items to customers eating in the restaurant or collecting to-go items
- Stored food properly and at correct temperatures, adhering to proper food handling and safety guidelines
- Delivered orders on-time for high customer satisfaction
- Followed specifications and orders, prepared ingredients and gathered dishes for serving
- Cleaned and organized all kitchen workstations and storage areas before and after cooking
- Consistently cleaned, organized and sanitized food stations, equipment and utensils to protect customers from the risk of infection
- Entered customer orders into the system and processed payments to complete transactions
- Provided excellent customer service in each position that was held
Education
High School Diploma - Spanish
Lakeshore High School
St. Clair Shores, Mi06.2019
Skills
- Strong communication and people skills
- Works well with a team
- Coachable and striving to learn more and develops new skills
Timeline
Title Abstracting
UWM
03.2024 - Current
UW II
UWM
01.2023 - 08.2023
Operation Specialist III- Closer
UWM
02.2022 - 01.2023
Automotive Sales Consultant
Rocket Auto
08.2021 - 10.2021
Partner Development Manager
Rocket Mortgage
03.2021 - 08.2021
Mortgage Banking- Foundation
Rocket Mortgage
11.2020 - 03.2021
One Task Team
Lowe's Home Improvement
02.2020 - 11.2020
Salesman
Foot Locker
10.2019 - 02.2020
Cook/driver/cashier
Tubby's
07.2018 - 02.2020
High School Diploma - Spanish
Lakeshore High School