Elijah Brown
Statesville,NC
Overview
8
8
years of professional experience
Work History
Associate Technology Support Technician
Lowe's Home Improvement
10.2021 - 06.2024
- Maintain an atmosphere of enthusiastic awareness with primary emphasis on fast, friendly, and accurate technical assistance to create a positive experience for end users
- Create and update knowledge articles for incident tickets in Remedy Smart IT ticketing software
- Maintain alertness and calls for assistance when needed following proper service standards
- Install, configure, and maintain operating systems, application software, and system management tools.
- Diagnose and troubleshoot hardware, software and network issues.
IT Service Desk (Contractor)
Carolina IT Professionals
12.2020 - 10.2021
- Handle service requests, tracking and prioritizing issues based on level of need to streamline problem resolution.
- Follow up with customers about resolved issues to maintain high standards of customer service.
Customer Service Associate, Office Assistant, Sales Associate
Food Lion
08.2016 - 12.2020
- Follow procedures for refunds and error correction
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Identify customers needing assistance and offer to take customer's order to their car
- Unload customers groceries from cart for ease of bagging such as grouping cold items together
- Educate customers about billing, payment processing and support policies and procedures
- Maintain clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Science - Computer Information Systems
Mitchell Community College
Statesville, NC12.2017
Skills
- Windows 7, 10, 11
- Windows Server 2012
- Avaya One-X Agent
- Cisco Jabber
- Global Protect VPN
- Cisco 2960 Switch configuration
- VMWare
- Remedy Smart IT Ticketing System
- ServiceNow Ticketing System
- Office 365 Suite
- Remote support
Timeline
Associate Technology Support Technician
Lowe's Home Improvement
10.2021 - 06.2024
IT Service Desk (Contractor)
Carolina IT Professionals
12.2020 - 10.2021
Customer Service Associate, Office Assistant, Sales Associate
Food Lion
08.2016 - 12.2020
Associate of Science - Computer Information Systems
Mitchell Community College
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