Elijah Brown
Wallkill,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Valet Team Member/Part Sales
Mid-Hudson Subaru
Wappingers Falls
01.2024 - 01.2025
- Parked and retrieved vehicles efficiently, ensuring timely service for customers.
- Maintained cleanliness and organization of parking areas to enhance customer experience.
- Assisted in managing vehicle inventory, coordinating with service department for seamless operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new valet staff on operational procedures and best practices for vehicle handling.
- Built positive customer rapport for courteous, friendly and professional service.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Verity all important information in data base.
- Inspect vehicle before appointment.
- Park and retrieve customer and service vehicles and manage the loan fleet.
- Assist and answer questions involving service of car.
- Sale parts or assists with questions about parts for cars.
- Monitor lot with new and current inventory of cars for sale and loaners for customers.
- Move cars from one location to another base on needs.
- Delivery and pick up parts as need to customers and to dealership.
Apprentice? Junior Door Installer
D&D Doors
Gardiner, New York
01.2018 - 01.2020
- Managed customer calls to schedule appointments for door installations and repairs.
- Resolved customer issues during and post-installation to ensure satisfaction.
- Organized warehouse operations, including receiving and ordering inventory as required.
- Executed door installations and repairs, including wiring, cables, motors, and panels for commercial and residential locations.
Collections Agent
CBHV
Wallkill, New York
01.2017 - 01.2018
- Managed daily work queues addressing past due balances from various agencies.
- Facilitated payment arrangements or direct payments for customers.
- Processed invoices upon customer requests or as necessary.
- Conducted over 200 outbound calls to customers for account follow-up.
Retention Agent
Time Warner Cable
Newburgh, New York
09.2015 - 09.2016
- Managed high volume of customer calls to address inquiries and resolve issues.
- Facilitated appointment scheduling and cancellations for cable installation and technical support.
- Assisted customers with billing inquiries, discrepancies, payments, and service cancellations.
- Troubleshot cable issues alongside customer disputes to ensure prompt resolution.
- Promoted and sold cable products and services based on customer needs.
- Executed service upgrades or downgrades in response to customer requests.
Volunteer
Newburgh Animal Shelter
Newburgh, New York
01.2004 - 01.2004
- Assisted in daily care and feeding of shelter animals.
- Provided socialization and enrichment activities for sheltered pets.
- Maintained cleanliness of animal enclosures and common areas.
- Assisted in daily care and feeding of shelter animals, ensuring health and well-being.
Education
Some College (No Degree) -
Orange County Community College
Middletown, NYSkills
- Customer service
- Conflict resolution
- Inventory
- Problem analysis
- Communication skills
- Problem-solving
- Verbal and written communication
- Computer skills
- Forklift trained
- Multitasking and organization
- Data entry
- Sales techniques
- Critical thinking
- Retail sales customer service
- Call center experience
- Problem resolution
- Merchandise upselling
Timeline
Valet Team Member/Part Sales
Mid-Hudson Subaru
01.2024 - 01.2025
Apprentice? Junior Door Installer
D&D Doors
01.2018 - 01.2020
Collections Agent
CBHV
01.2017 - 01.2018
Retention Agent
Time Warner Cable
09.2015 - 09.2016
Volunteer
Newburgh Animal Shelter
01.2004 - 01.2004
Some College (No Degree) -
Orange County Community College