Elijah Coachman

· Executing entry-level work to align the organization's IT and workforce management strategy, plans, and systems with the mission, goals, structure, and processes of the organization.

· Performing developmental activities and administrative duties in support of the organization's technology staff.

· Providing technical assistance and support to maintain and enhance information systems, applications, and tools. Such as assisting with the transition of document management from Microsoft SharePoint to Teams, utilizing Microsoft Access and Excel to organize the tasking.

· Generating 9 bi-weekly workforce reports for the Office of Information and Technology’s Workforce Management Division and uploading the reports to the sites (or channels)

· Assisting with the reconciliation of two internal databases of HCAT and CPRO to improve data output.

· Engaging in collaborative learning projects and introductory trainings with various offices and department directorates.

• Monitored and repaired range of equipment, including audio, video and video conferencing systems.
• Serviced and maintained all audiovisual systems according to project guidelines.
• Followed specifications to pull and terminate cables.
• Used appropriate tools and materials in alignment with safety protocols and industry best practices.
• Employed best practices and safety protocols during equipment installations.
• Assessed AV equipment, performing minor repairs to promote continued functionality.
• Installed and configured home theaters, instructing consumers on proper equipment usage.

• Conversed with customers to share information about products and services.
• Promoted positive company image through superior customer service experiences.
• Recommended, selected and helped locate merchandise based on guest needs and desires.
• Employed basic selling techniques to engage with customers.
• Maintained inventory integrity and accuracy to protect company assets.
• Increased client profits by establishing strong brand representation through face-to-face marketing.