Elijah Cordero
North Fort Myers,FL
Summary
Dynamic leader with a proven track record at TravisMathew LLC, excelling in customer service and team building. Expert in enhancing customer experiences and streamlining operations, demonstrated through impactful leadership and problem-solving. Skilled in public speaking and planning, I drive service improvements and foster team success, embodying dedication and strategic insight.
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Enthusiastic Volunteer providing education to elementary students about STEM education. Providing coding practice, music creation, and information about popular STEM engineers.
Overview
2
2
years of professional experience
Work History
Supervisor
TravisMathew LLC
11.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Personal Shopper
Walmart
06.2022 - 08.2023
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
Bachelor of Science - Computer Information Systems
Florida Gulf Coast University
Fort Myers, FL05-2027
High School Diploma -
Island Coast High School
Cape Coral, FL05-2023
Skills
- Public speaking
- Training and mentoring
- Attention to detail
- Customer service
- Team building
- Conflict resolution
- Accurate money handling
- Heavy lifting
- Product knowledge
- Relationship building
- Customer relations
- Planning and organization
- Sales proficiency
Timeline
Supervisor
TravisMathew LLC
11.2023 - Current
Personal Shopper
Walmart
06.2022 - 08.2023
Bachelor of Science - Computer Information Systems
Florida Gulf Coast University
High School Diploma -
Island Coast High School
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