Elijah Delisca
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals, seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Product Specialist
H&R Block
01.2022 - 02.2024
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of H&R Block tax software product line.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Accurately tracked and recorded customer interactions in CRM platform.
- Met customer call guidelines for service levels, handle time and productivity.
Electrician Helper/1
Brightfuture Electric
05.2020 - 12.2021
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Performed routine inspections of electrical systems to ensure compliance with building codes and safety standards.
- Dismantled and reassembled electrical components as needed.
- Measured, cut and bent pipe, installed low and high voltage wires with electrical tools.
Team Member
Chick-fil-A
06.2019 - 12.2019
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Processed orders on POS system and accepted cash and charge payments.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
Education
High School Diploma -
The Saints Academy
Orlando, FL05.2019
Associate Of Business Administration -
Bethune - Cookman University
Daytona Beach, FLSkills
- Computer proficiency
- Type 60 wpm
- Proficient in Microsoft Office Suite
- Knowledgeable on electrical systems and wiring
- Effective multitasking
- Coachable
- Training development aptitude
- Calm and professional under pressure
- Flexibility/Adaptability
- Superb active listening abilities
- Proactive self-starter
- Dependable and responsible
- Team player
- Time management abilities
- Natural leader
- Identifying and solving problems
- Goal-Driven
- Cash handling and management
- CRM software
- Attention to detail
Timeline
Product Specialist
H&R Block
01.2022 - 02.2024
Electrician Helper/1
Brightfuture Electric
05.2020 - 12.2021
Team Member
Chick-fil-A
06.2019 - 12.2019
High School Diploma -
The Saints Academy
Associate Of Business Administration -
Bethune - Cookman University