Elijah Holden
Tampa,FL
Summary
Customer Service Professional with 8 years of experience, proven results, adept at providing timely resolutions, team player providing customer service and handling transactions performing activities such as money deposits, adjusting bills, resolving customer issues, and daily bookkeeping.
Overview
7
7
years of professional experience
Work History
Licensed Life Skills Trainer
Savita Health
11.2024 - Current
- Developed individualized life skills curricula to enhance client independence and self-sufficiency.
- Facilitated workshops on communication, problem-solving, and social interaction skills for diverse groups.
- Collaborated with multidisciplinary teams to create comprehensive support plans tailored to client needs.
- Monitored client progress, providing feedback and adjusting strategies to ensure effective learning outcomes.
Teller/Banker
Grow Financial Federal Credit Union
01.2023 - 2025
- Processed member transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Assisted members with account inquiries, providing tailored solutions to enhance customer satisfaction.
- Educated members on financial products and services, fostering informed decision-making and engagement.
- Maintained cash drawer integrity, balancing daily transactions and adhering to security protocols.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Front End Coordinator
Publix Supermarket
01.2021 - 2023
- Coordinated daily operations to ensure optimal store presentation and customer satisfaction.
- Supported team members by training on customer service best practices and product knowledge.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
Secretary 1
Hillsborough County Public School
01.2019 - 2022
- Managed scheduling for administrative meetings and events, enhancing organizational efficiency.
- Coordinated communication between staff, students, and parents to streamline information flow.
- Facilitated training sessions for new administrative staff on office procedures and software usage.
- Responded to inquiries from stakeholders, providing timely information and support as needed.
Education
High School Diploma - undefined
Spoto High School
FLSkills
- Developing and Team Building
- Customer relationship Management
- Accounting software
- Documenting Test Data
- MS Word/Excel
- Energetic
- Fast learner
- Self-starter
CORE COMPETENCIES
- Customer Service Skills
- Providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence.
- Maintain accurate and up-to-date records, files, and databases for easy retrieval and efficient workflow.
- Processing cash transactions, opening deposit, savings and credit card accounts
- Prioritize tasks and projects effectively to meet deadlines and support executive decision-making.
- Perform daily bookkeeping procedures such as balancing and reconciling cash drawers, preparing deposits and enhancing cross-cultural communication
- Technical Skills
- Microsoft Office Suite/Outlook: Proficient in using Word for document creation, knowledgeable in Excel for data management and analysis, PowerPoint for presentations, and Outlook for email communication and calendar management.
- Database Management: Experienced in using database software like Microsoft Access or other CRM systems to organize, store, and retrieve data efficiently.
Timeline
Licensed Life Skills Trainer
Savita Health
11.2024 - Current
Teller/Banker
Grow Financial Federal Credit Union
01.2023 - 2025
Front End Coordinator
Publix Supermarket
01.2021 - 2023
Secretary 1
Hillsborough County Public School
01.2019 - 2022
High School Diploma - undefined
Spoto High School