Elijah Inocencio
Los Angeles,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
EMT
EMT-B
Los Angeles, CA
09.2021 - 02.2022
- Maintain current knowledge of treatment protocols and response requirements
- Interact with patients, families, hospital staff, and the general public
- Monitor patients for changes and reviewed and revised plans accordingly
- Inspect vehicle, medical supplies, and equipment during downtime
- Collected pertinent information from the patient, family and friends, medical records, and prescriptions
- Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws
- Perform basic and advanced patient assessments.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Front Desk Associate
Equinox
Culver City, CA
04.2019 - 02.2021
- Updated accounts with recent information and processed customer payments
- Upheld strict standards for quality and performance
- Engaged with customers and asked them open ended questions
- Answered customers' questions and addressed problems and complaints in person and via phone
- Worked collaboratively in team environment.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained cleanliness and organization of front desk area.
- Used internal software to process reservations, check-ins and check-outs.
- Executed record filing system to improve document organization and management.
Service Representative
24 Hour Fitness USA Inc
Los Angeles, CA
02.2019 - 04.2019
- Updated accounts with recent information and processed customer payments
- Upheld strict standards for quality and performance
- Resolved customer concerns with friendly and knowledgeable service
- Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints
- Kept grounds clean and neat with frequent floor sweeping
- Checked shelves to ensure adequate stock
- Engaged with customers and asked them open ended questions
- Answered customers' questions and addressed problems and complaints in person and via phone
- Stocked and cleaned gym floors when needed.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
SALES ASSOCIATE
Footlocker
Los Angeles, CA
02.2015 - 12.2016
- Prepared outgoing shipments
- Organized racks and shelves to maintain the visual appeal of the store
- Worked collaboratively in team environment
- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members
- Developed positive customer relationships through friendly greetings and excellent service
- Proposed innovative marketing ideas
- Trained and served as a peer coach for new sales associates
- Demonstrated use and care of merchandise
- Helped customers with questions, problems and complaints in person and via telephone
- Prioritized and accomplished wide range of tasks each shift
- Stocked shelves and supplies and organized displays
- Provided repeat customers with exceptional care and attention.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Associate of Science - Kinesiology
Santa Monica College
Bachelor of Science - Kinesiology
California State University
12.2021
Certification of EMT - EMT
UCLA
Los Angeles07.2021
High School Diploma -
Cathedral High School
07.2015
Skills
- Prehospital Care
- Ambulance Transport
- Data Gathering
- Record Sorting and Filing
- Attention to Detail
- Data Entry
- Problem-Solving
- Excellent Communication
- Critical Thinking
- Operational Documentation
Languages
Tagalog
Native or Bilingual
Timeline
EMT
EMT-B
09.2021 - 02.2022
Front Desk Associate
Equinox
04.2019 - 02.2021
Service Representative
24 Hour Fitness USA Inc
02.2019 - 04.2019
SALES ASSOCIATE
Footlocker
02.2015 - 12.2016
Associate of Science - Kinesiology
Santa Monica College
Bachelor of Science - Kinesiology
California State University
Certification of EMT - EMT
UCLA
High School Diploma -
Cathedral High School