Elijah Jeter
Bridgeport,CT
Summary
Driven Executive Assistant successful at developing and maintaining detailed administrative and procedural processes reducing redundancy, improve accuracy and achieve organizational objectives. Over 3 years of experience supporting leaders in management and executive roles.
Overview
5
5
years of professional experience
Work History
Executive Assistant/Front Office Administrator
The Center For Bariatric Surgery
Dobbs Ferry, NY
02.2020 - Current
- Managing daily schedule and arranged appointments for provider based on optimal patient loads and clinician availability.
- Created and managed office systems to efficiently deal with documentation.
- Acting as point of contact for vendor collaboration for contracted services.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Responding to emails and other correspondence to facilitate communication and enhance business processes.
- Developing positive relationships with patients and improved patient satisfaction by 40%.
- Supporting office with proactive correspondence management, document coordination and patient relations.
Office Manager
Recovery Physical Therapy
New York, NY
01.2019 - 01.2020
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified patient insurance, and checked demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed 30-40 patient calls per day.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Managed office operations while scheduling appointments for specialists.
Appeals and Grievances Coordinator
Affinity Health Plan
Bronx, NY
05.2017 - 01.2019
- Entered appeal requests in appeals module.
- Provided outreach for additional information for appeals and grievances.
- Submitted verbal and written notification to members and providers.
- Processed and finalized appeals and grievances within agreed-upon turnaround time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed over 70+ provider and member calls per day.
Education
High School Diploma -
Lower East Side Preparatory High School
New York, NY06.2015
Skills
- Microsoft Office Suite
- Windows OS & Macintosh OS
- Video Conferencing Software
- Typing: 55 wpm
- Administration and Operations
- Time Management
- Decision Making
- Adaptable and Resilient
- Call Routing
- Schedule Coordination
- Supply Ordering
- Executive Schedule Management
Timeline
Executive Assistant/Front Office Administrator
The Center For Bariatric Surgery
02.2020 - Current
Office Manager
Recovery Physical Therapy
01.2019 - 01.2020
Appeals and Grievances Coordinator
Affinity Health Plan
05.2017 - 01.2019
High School Diploma -
Lower East Side Preparatory High School