Elijah JOHNSON
Summary
Proven leader at Airgas, An Air Liquide, adept in branch operations management and customer service excellence. Enhanced customer satisfaction and streamlined operations, demonstrating an exceptional work ethic and time management skills. Skilled in fostering customer relationships and achieving operational objectives, with a track record of surpassing performance indicators.
Overview
7
7
years of professional experience
Work History
Branch Manager
Airgas, An Air Liquide
2023.01 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Floating Assistant Branch Manager
Airgas, An Air Liquide
2022.01 - 2023.01
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication among team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Counter Sales Associate
Airgas, An Air Liquide
2017.09 - 2021.12
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Assisted in training new hires on store policies, procedures, and best practices for counter sales success.
- Demonstrated expertise in product features and benefits while engaging with customers during sales presentations.
- Handled cash transactions accurately; reconciled daily till balances to maintain financial integrity within the store.
Education
MBA - Human Resources Management
Holy Family University
Philadelphia, PA05.2024
Bachelor of Science - Business Management
Holy Family University
Philadelphia, PA05.2021
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
Timeline
Branch Manager
Airgas, An Air Liquide
2023.01 - Current
Floating Assistant Branch Manager
Airgas, An Air Liquide
2022.01 - 2023.01
Counter Sales Associate
Airgas, An Air Liquide
2017.09 - 2021.12
MBA - Human Resources Management
Holy Family University
Bachelor of Science - Business Management
Holy Family University
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