Elijah Jordan
Hendersonville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
5
5
years of professional experience
Work History
Roofing Technician
Eskola
04.2025 - 06.2026
- Conducted commercial roofing inspections, leak investigations, preventative maintenance, and repairs across diverse roofing systems, diagnosing issues and implementing effective solutions to enhance roof longevity.
- Partnered with project managers and field teams to execute projects safely and efficiently, ensuring compliance with company and industry quality standards and upholding safety and quality.
- Communicated directly with clients to explain repair recommendations, project timelines, and service expectations while maintaining a high standard of professionalism and customer service.
Client Care Representative
Amrock Title Company
11.2023 - 10.2024
- Assisted 40-60 clients daily via phone, providing support and resolving inquiries about mortgage products and services to enhance client satisfaction.
- Delivered exceptional customer service by addressing client concerns and explaining mortgage terms, resulting in informed client decisions.
- Guided clients through the loan application, approval, and closing processes, ensuring clarity and a smooth experience.
- Managed and updated client information in CRM systems, ensuring accurate records and facilitating effective follow-up.
- Collaborated with internal teams, including loan officers and processors, to expedite resolutions and ensure client satisfaction.
Associate Mortgage Banker
Rocket Mortgage
04.2022 - 11.2023
- Assist clients in selecting mortgage products, evaluating financial documents, and ensuring creditworthiness for loan approval.
- Maintained client relationships, guided them through mortgage process from pre-approval to closing, ensuring understanding and satisfaction.
- Collaborate with underwriters, loan processors, and team members to ensure efficient loan processing and compliance.
- Sourced new clients, achieved sales goals, and monitored industry trends and regulations to enhance service offerings.
- Utilized CRM software to track client interactions and address issues, facilitating a seamless loan experience.
Independent Insurance Broker
Healthcare Solutions Team
01.2021 - 01.2022
- Communicated with hundreds of individuals, businesses, and families to determine their health needs and financial capabilities.
- Collaborated with contracted companies to compare coverage options and secure optimal solutions for clients.
- Supported clients with policy changes, coverage options, and payment issues, ensuring clarity and satisfaction.
- Conducted 200-500 cold and warm calls daily, generating leads through research and outreach to local businesses and individuals.
- Structured my schedule to enhance productivity and ensure timely communication
- Cultivated sales skills including communication, and conversation. Spent hours every day speaking with clients ranging from polite and reasonable, to difficult and irrational.
Education
Some College (No Degree) - Agriculture Business
Austin Peay
Clarksville, TNSome College (No Degree) - General Studies
Volunteer State Community College
Gallatin, TNSome College (No Degree) - General Studies
Nashville State Community College
Nashville, TNSome College (No Degree) - Environmental Science
Southern New Hampshire University
Hooksett, NHSkills
- Sales expertise
- Problem solving
- Consultative selling
- Lead generation
- Objection handling
- Multitasking
- Attention to detail
- Team collaboration
- CRM software
- Sales presentations
- Lead management
- Roofing technology
- Roof maintenance
- Project management
- Construction knowledge
- Heavy equipment operation
LANGUAGES
English and Spanish
Languages
Spanish
Limited
Timeline
Roofing Technician
Eskola
04.2025 - 06.2026
Client Care Representative
Amrock Title Company
11.2023 - 10.2024
Associate Mortgage Banker
Rocket Mortgage
04.2022 - 11.2023
Independent Insurance Broker
Healthcare Solutions Team
01.2021 - 01.2022
Some College (No Degree) - Agriculture Business
Austin Peay
Some College (No Degree) - General Studies
Volunteer State Community College
Some College (No Degree) - General Studies
Nashville State Community College
Some College (No Degree) - Environmental Science
Southern New Hampshire University