ELIJAH JOURDAN
Orlando
Summary
Dedicated professional with expertise in customer service and proficiency in POS systems.
Demonstrates rapid learning abilities and adaptability in dynamic environments. Trained in security protocols, ensuring a safe and efficient service experience.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Security Officer
Covenant Aviation Security, TSA
Orlando
05.2025 - Current
- Monitored security systems and surveillance equipment to detect suspicious activity and ensure swift response.
- Patrolled assigned areas to enforce safety and security compliance and deter potential threats.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and acted promptly on suspicious activity to maintain secure a secure environment.
Park Service
Epic Universe (Universal)
Orlando
01.2025 - 04.2025
- Patrolled park premises to monitor and address illicit activity and safety concerns.
- Collaborated with team members on landscaping projects to improve park aesthetics and enhance visitor experience.
- Ensured cleanliness and organization of park facilities and public areas to provide a welcoming environment for visitors.
Sales Associates
GAP
Orlando
08.2024 - 01.2025
- Assisted customers with product selection, delivering personalized service to enhance their shopping experience.
- Greeted customers and provided exceptional customer service.
- Operated cash register and POS system to process transactions accurately and efficiently.
- Restocked shelves to maintain optimal inventory levels and enhance product availability.
- Built and maintained relationships with peers and upper management to drive team success.
Host, Busser, To Go Specialist, Prep, Dishwasher
Red Lobster
Orlando
05.2023 - 06.2024
- Coordinated with kitchen staff to ensure prompt service during peak hours, enhancing overall guest experience.
- Maintained cleanliness and organization of host station and entryway, contributing to a welcoming atmosphere for guests.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Resolved customer service and food-related issues, effectively addressing concerns to uphold guest satisfaction.
- Assisted in training new hosts on procedures and customer service standards.
Education
High School -
Olympia High School
Orlando, FL05-2025
Skills
- Patrol Procedures
- Safety Protocols
- Customer Service
- Cash handling
- Critical thinking
- Adaptivity
- Time Management
- Leadership
- Bilingual Communication
Certification
OSHA 10
Timeline
Security Officer
Covenant Aviation Security, TSA
05.2025 - Current
Park Service
Epic Universe (Universal)
01.2025 - 04.2025
Sales Associates
GAP
08.2024 - 01.2025
Host, Busser, To Go Specialist, Prep, Dishwasher
Red Lobster
05.2023 - 06.2024
High School -
Olympia High School