Ermal Kuci
Lodi,NJ
Summary
Dedicated public safety professional with proven expertise in emergency response and crisis management, honed at Allied Universal Security Services. Skilled in CCTV surveillance, conflict resolution, and risk assessment, I excel in high-stress situations, ensuring public safety with integrity and exceptional customer service. Adept at team coordination and implementing security protocols, I bring a proactive approach to safeguarding assets and personnel. Demonstrated ability to lead with a strong work ethic and attention to detail, I have significantly enhanced security and operational efficiency in previous roles, reducing incidents and improving overall safety standards. Passionate about fostering trust and maintaining order in dynamic environments. Security Officer with background in maintaining safety and conducting regular patrols in high-traffic environments. Possess strong conflict resolution skills, surveillance expertise, and ability to respond effectively during crisis situations. Contributed significantly to reducing security risks in previous positions through proactive measures and clear communication strategies. Known for implementing comprehensive training procedures to strengthen team efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Paramus, New Jersey
11.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Report writing and documentation.
- Traffic enforcement .
- Evidence handling.
- Responded to emergency calls, managed-high stress situations, and ensured public safety.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Reported safety hazards for remediation response.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Maintained high levels of alertness throughout shifts.
- Monitored premises and recorded activity in daily officer reports.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Provided friendly and professional assistance to employees, visitors and customers.
- Patrolled crowds during events to preserve order and promote security.
- Identified suspicious activity to determine appropriate response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
No Degree - Accounting
Montclair State University
Montclair, NJ05-2027
High School Diploma -
Lodi High School
Lodi, NJ06-2023
Skills
- Data entry
- Customer service
- Report writing
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Safety improvements
- Mental resilience
- Cultural awareness
- Traffic direction
- Patrol procedures
- Integrity and honesty
- Emergency vehicle operation
- Surveillance
- Patrol
- Effective communication
- CCTV surveillance
- Interior and exterior patrol
- Conflict de-escalation
- Superior customer service
- Bomb threat procedures
- Incident reporting
- Complex Problem-solving
- Document management
- Security guard license
- Detail-oriented
- De-escalation strategies
- Accident investigation
- Multitasking capacity
- Professionalism
- Critical thinking
- Verbal and written communication
Certification
- New Jersey Driver's License
- New Jersey Firearm Certification
- Certified New Jersey SORA Security License
Languages
English
Albanian- Fluent
Timeline
Security Officer
Allied Universal Security Services
11.2023 - Current
No Degree - Accounting
Montclair State University
High School Diploma -
Lodi High School