Elijah Juarez
El Paso,TX
Summary
Positive and upbeat Customer Service Specialist bringing 5+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
6
6
years of professional experience
Work History
Social Media Content Moderator
Teleperformance USA
El Paso, TX
01.2021 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Reduced response time for content review, ensuring a safer online environment for users.
Customer Service Representative
GC Services Limited Partnership
El Paso, TX, USA
04.2019 - 01.2021
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Set up and activated customer accounts
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls
Education
High School Diploma -
Burges High School
El Paso, TX06.2018
Skills
- Call center experience
- Active listening
- Inbound and outbound calling
- Customer relations
- Problem-solving abilities
- High-energy attitude
- Shipping and receiving understanding
- Adaptive team player
- Content moderation
- Policy enforcement
- Feedback communication
- User experience
- Social media management
- Trend identification
- Attention to detail
- Team collaboration
Timeline
Social Media Content Moderator
Teleperformance USA
01.2021 - Current
Customer Service Representative
GC Services Limited Partnership
04.2019 - 01.2021
High School Diploma -
Burges High School