Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Cashier
Kroger Corporation
08.2018 - 12.2020
Scanned and managed universal product codes, processed customer payments efficiently.
Customer Service Representative
Kroger Corporation
01.2020 - 01.2023
Processed large monetary transactions and handled Western Union money transfers
Acted as a notary and managed car registration renewals.
Responded to customer requests for products, services, and company information.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Utilized customer service software to manage interactions and track customer satisfaction.
Dairy Manager
Kroger Corporation
01.2023 - 01.2024
Managed the dairy department, overseeing sales and customer service operations
Implemented weekly sales plans and managed departmental budget effectively.
Account Reconciliations/Asset Recovery Intern
First Community Credit Union
06.2024 - 08.2024
Gained experience with general ledgers and auditing processes
Assisted in recovering accounts receivables and managing collateral.
Sorted and organized files, spreadsheets, and reports.
Provided project progress updates and proposed solutions to issues.
Prepared project presentations and reports to assist senior staff.
E-Commerce
Kroger Corporation
08.2024 - Current
I received and process customer orders
I worked with large group and with other departments to get orders fulfilled.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Education
Bachelor of Business Administration in Accounting - Accounting
Accounting Club, Lone Star College, 2022-01-01, 2023-12-31, Assisted in planning events and attended meetings with guest speakers.
Beta Alpha Psi, Sam Houston State University, Associate Member, Participated in professional meetings and community service events. Developed networking skills and engaged with peers.
Timeline
E-Commerce
Kroger Corporation
08.2024 - Current
Account Reconciliations/Asset Recovery Intern
First Community Credit Union
06.2024 - 08.2024
Dairy Manager
Kroger Corporation
01.2023 - 01.2024
Customer Service Representative
Kroger Corporation
01.2020 - 01.2023
Cashier
Kroger Corporation
08.2018 - 12.2020
Bachelor of Business Administration in Accounting - Accounting