Elijah Knapp
Ixonia,WISCONSIN
Summary
Hardworking, passionate, and eager to grow and contribute to helping all kinds of animals continue to lead happy and healthy lives.
Overview
6
6
years of professional experience
Work History
Kwik Trip Coworker
Kwik Trip
06.2022 - Current
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Facilitated sales of services and goods.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Followed safety protocols while working, avoiding accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
- Trained and mentored new employees on company procedures and safety protocols.
E-Commerce Personal Shopper
Fleet Farm
03.2020 - 06.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Participated in team meetings and staff training sessions.
Freight Sorter
Fleet Farm
07.2017 - 06.2022
- Loaded and unloaded trucks.
- Collaborated with team members to resolve challenges and improve productivity.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Verified and noted count and condition of cargo received.
- Maintained inventory records for accurate tracking of goods and to minimize loss.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Education
Associate of Science - Veterinary Technician Program
Madison College
Madison, WI05.2025
Skills
- Teamwork and Collaboration
- Problem-Solving
- Cleaning and Sanitation
- Punctual and Reliable
- Customer Service
- Flexible Schedule
- Training and Coaching
- Heavy Lifting
- Organizational Skills
- Computer Literacy
Timeline
Kwik Trip Coworker
Kwik Trip
06.2022 - Current
E-Commerce Personal Shopper
Fleet Farm
03.2020 - 06.2022
Freight Sorter
Fleet Farm
07.2017 - 06.2022
Associate of Science - Veterinary Technician Program
Madison College