Elijah Leal
Lathrop,California
Summary
Results-oriented professional with extensive experience in operations management and team leadership. Known for cultivating customer relationships and implementing strategic initiatives to improve service quality and operational efficiency.
Overview
16
16
years of professional experience
Work History
Business Partner
JL Blacktop Services
Modesto, CA
01.2010 - Current
- Streamlined operational processes to enhance efficiency and reduce bottlenecks.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Mentored team members, fostering a culture of continuous improvement and accountability.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Trained new hires, providing information, and insight into policies and procedures.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
Customer Service Representative
Central States Industrial
Ceres, CA
02.2025 - 09.2025
- Resolved customer inquiries efficiently through various communication channels, enhancing customer satisfaction and loyalty.
- Streamlined order processing procedures, reducing response times and improving overall service quality.
- Conducted regular follow-ups with clients to ensure resolution of issues and foster long-term relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Parts Room Specialist
Musco Family Olives Co.
Tracy, CA
09.2023 - 07.2024
- Streamlined inventory management processes, improving accuracy in stock levels and order fulfillment.
- Trained staff on best practices for equipment operation and safety protocols, fostering a culture of compliance.
- Collaborated with suppliers to negotiate favorable terms, ensuring timely delivery of raw materials for production needs.
- Spearheaded initiatives for sustainable practices within operations, aligning with corporate social responsibility goals.
- Followed all company policies and procedures to deliver quality work.
Education
Culinary Arts Degree - Culinary Arts
Institute of Technology
Modesto, CA02-2020
Skills
- Administrative management
- Strategic planning
- Operations management
- Organizational development
- Recruitment and hiring
- Human resources
- Key client relationships
- Business development
- Customer relationship building
- Industry expertise
- Client relationship management
- Workflow optimization
Timeline
Customer Service Representative
Central States Industrial
02.2025 - 09.2025
Parts Room Specialist
Musco Family Olives Co.
09.2023 - 07.2024
Business Partner
JL Blacktop Services
01.2010 - Current
Culinary Arts Degree - Culinary Arts
Institute of Technology