Elijah McEachin
Maple Shade,NJ
Summary
Personable and dedicated Customer Service Representative with extensive experience in 3 industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PRODUCT SUPPORT SPECIALIST
Worldgate
Philadelphia
06.2021 - Current
- Assist Philadelphia School District staff and teachers with their technical and operational needs for specific applications within the employee portal
- Maintained a high level of customer satisfaction by responding promptly to inquiries
- Utilized problem-solving skills to diagnose and resolve customer issues quickly and accurately
- Provided technical support and troubleshooting assistance to customers via telephone, email, chat, and other communication channels
- Used Remedyforce to log and complete tickets in a timely manner.
RECEIVER ASSOCIATE
Amazon
Burlington
10.2019 - 06.2021
- Command logistics activities within the company operating standards, responsible for streamlining processes, maximizing efficiencies, ensuring prompt delivery of orders, and assessing critical operational issues through meticulous root cause analysis
- Initiate continuous improvement strategies in the process of receiving, processing, and organizing orders for shipment
- Meticulously identify, mark, and place materials in their designated locations or route them to their intended locations
- Leverage tactical foresight and strong qualifications in inventory management distribution, integrated logistics support, logistical support analyses, project delivery, problem-solving, and supply chain management
- Enforce accountability while unloading and organizing inventory, reducing margins, and improving shelf-space efficiency.
RETAIL SALES ASSOCIATE
Boscov's
Moorestown
04.2015 - 09.2019
- Presented, promoted, and sold products to existing and prospective customers through practical negotiation abilities - establishing, developing, and maintaining productive partnerships as well as a positive customer experience
- Balanced cash registers daily as well as generated overall cash, credit, and debt sales report through the utilization of electronic operations including computers, point of sales scanners, receipt printers, scales, and cash registers
- Amplified unwarranted customer satisfaction and retention by providing timely responses to various inquiries, support requests, and complaints, as well as by exhibiting keen product knowledge.
Education
BACHELOR OF SCIENCE IN CLOUD COMPUTING CANDIDATE -
Western Governors University
Salt Lake City, UT12-2025
Skills
- Delivering Technical Support
- Telephone Support
- Employee Computer Support
- First Call Resolution
- Critical & Analytical Thinking
- Oral & Written Communication Skills
- Microsoft Windows and Office
- Support End-Users
Certification
- CompTIA Server+
- CompTIA A+
- CompTIA Security+
- CompTIA Network+
- Linux Essentials Exam 010
- AWS Certified Cloud Practitioner Certification
Timeline
PRODUCT SUPPORT SPECIALIST
Worldgate
06.2021 - Current
RECEIVER ASSOCIATE
Amazon
10.2019 - 06.2021
RETAIL SALES ASSOCIATE
Boscov's
04.2015 - 09.2019
BACHELOR OF SCIENCE IN CLOUD COMPUTING CANDIDATE -
Western Governors University
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