Elijah McLaughlin
Kempner,TX
Summary
Pharmacy professional with strong background in preparing and dispensing medications, maintaining accurate records, and providing exceptional customer service. Skilled in teamwork, adapting to changing needs, and ensuring compliance with healthcare regulations. Reliable and results-driven with focus on precision, patient care, and effective communication.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician Trainee
H-E-B
02.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed prescription records in compliance with regulatory standards.
- Operated pharmacy software for processing prescriptions and billing accurately.
- Collaborated with healthcare professionals to ensure optimal patient care outcomes.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Provided exceptional customer service by addressing patient inquiries effectively.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Ensured regulatory compliance with thorough record-keeping practices, including accurate documentation of medication dispensing activities.
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
Pharmacy Care Representative
H-E-B
04.2024 - 02.2025
- Assisted patients with medication inquiries and prescription refills.
- Maintained accurate patient records and updated medication profiles regularly.
- Strengthened relationships with healthcare providers by serving as a liaison between pharmacists, physicians, nurses, and other medical professionals.
- Supported a positive pharmacy environment by maintaining clean, organized workspaces and adhering to strict safety protocols.
- Enhanced patient satisfaction by providing personalized pharmacy care and addressing individual needs.
- Maintained the highest level of patient confidentiality by diligently adhering to HIPAA regulations and company privacy policies.
- Ensured medication accuracy and safety through meticulous prescription verification and dispensing processes.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Personal Shopper
H-E-B
06.2023 - 04.2024
- Collaborated with team members to enhance overall customer service experience.
- Adapted quickly to changing customer demands and product offerings.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Education
Bachelor of Arts - Political Science
Texas A&m University-Central Texas
Killeen, TX05-2026
Associate of Science - Interdisciplinary Studies
Central Texas College
Killeen, TX12-2023
Skills
- Problem-solving skills
- Inventory organization
- Effective communication skills
- Pharmacy software proficiency
- Quality control procedures
- Patient confidentiality
- Team collaboration
- Great team player
- Insurance billing
- Point of sale systems proficiency
- Customer service
- Attention to detail
Timeline
Pharmacy Technician Trainee
H-E-B
02.2025 - Current
Pharmacy Care Representative
H-E-B
04.2024 - 02.2025
Personal Shopper
H-E-B
06.2023 - 04.2024
Bachelor of Arts - Political Science
Texas A&m University-Central Texas
Associate of Science - Interdisciplinary Studies
Central Texas College
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