Elijah Morgan
P.O. Box 286,AZ
Summary
Dynamic Assistant Manager with a proven track record at Pizza Edge, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and decision-making, while managing cash handling with precision. Recognized for fostering a collaborative environment, boosting team morale, and achieving operational excellence.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
3
3
years of professional experience
Work History
Assistant Manager, Cook
Pizza Edge
Ganado, AZ
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sandwich Artist
SUBWAY®Restaurants
Ganado, AZ
01.2024 - 07.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Optimized food storage procedures, minimizing waste and reducing costs.
Cook
Burger King
Ganado, AZ
11.2022 - 06.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Cashier, Pack Liner
Kentucky Fried Chicken
Tse Bonito, New Mexico
05.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Pack up food that was ordered in store or through Drive-thru.
- Restock hot and cold foods in warmers and walk-ins
Education
Graduate Certificate - Bible College
Ganado Baptist Bibe College
Ganado, AZ01-2027
High School Diploma -
Window Rock H.S.
Ft. Defiance, AZ05-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff management
- Workload management
- Policy enforcement
- Orientation and training
- Multitasking and organization
Timeline
Sandwich Artist
SUBWAY®Restaurants
01.2024 - 07.2024
Assistant Manager, Cook
Pizza Edge
08.2023 - Current
Cook
Burger King
11.2022 - 06.2023
Cashier, Pack Liner
Kentucky Fried Chicken
05.2022 - 11.2022
Graduate Certificate - Bible College
Ganado Baptist Bibe College
High School Diploma -
Window Rock H.S.