Dedicated professional skilled in relationship building and innovative problem-solving. Proven track record in enhancing service delivery and ensuring deadline adherence, ready to drive customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Independent Contractor
O'Clancy Pool Services
San Diego, CA
07.2025 - Current
Developed and implemented operational strategies to enhance overall efficiency and service delivery.
Managed project timelines and deliverables, ensuring alignment with client expectations.
Analyzed metrics to identify areas for continuous improvement and innovation.
Established strong relationships with clients, enhancing customer satisfaction and loyalty through effective communication.
Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Consulted with customers to assess needs and propose optimal solutions.
Youth Development Teacher
Toby Wells YMCA
San Diego, CA
08.2024 - Current
Achieved positive outcomes through afterschool and full-day camp program for teens and young adults ages 12-22 with developmental disabilities.
Promoted inclusivity by creating opportunities for learning about diverse abilities.
Enhanced community engagement through organized trips.
Empowered students to build independence and work towards individual goals, supporting their future job skills.
Team Member
Kiddie Corp
San Diego, CA
01.2024 - Current
Achieved a vibrant learning environment through the effective management of small group activities and games for campers aged 1-17.
Addressed camper inquiries with tailored solutions, promoting positive behavior and clarity in instruction.
Associate Lead With Keys
PetSmart
San Diego, CA
07.2024 - 05.2025
Led daily operations, ensuring optimal workflow and adherence to company policies.
Mentored team members, enhancing skills and promoting a collaborative environment.
Streamlined inventory management processes, improving accuracy and efficiency.
Implemented best practices for customer service, resulting in improved satisfaction ratings.
Analyzed sales data to inform strategic decisions and optimize product placement.
Monitored compliance with safety standards, fostering a secure workplace environment.
Properly operated and maintained a forklift.
Substitute Teacher
La Mesa-Spring Valley School District
La Mesa, CA
11.2023 - 05.2024
Delivered engaging lesson plans tailored to diverse student needs.
Managed classroom behavior, fostering a positive learning environment.
Collaborated with faculty to support student academic goals.
Adapted instructional materials for various grade levels and subjects.
Student Teacher
La Mesa Dale Elementary
La Mesa, CA
08.2023 - 05.2024
Directed a first grade classroom of 25 students, fostering engagement and learning.
Developed and implemented a comprehensive curriculum covering literacy, math, science, social studies, physical education, and social-emotional learning.
Leveraged digital platforms like Class Dojo and Go Noodle to facilitate interactive learning.
Collaborated with the guiding teacher and grade-level team to enhance instructional effectiveness.
Utilized assessment data to inform instructional adjustments and differentiate lessons for diverse learners.
Provided targeted English language development instruction for English language learners, promoting language acquisition and academic success.
Youth Development Teacher
John A Davis YMCA
La Mesa, CA
08.2021 - 06.2023
Enhanced student learning by providing support with schoolwork.
Orchestrated group activities, games, and assemblies to promote engagement.
Cultivated student focus and attention through effective strategies.
Crafted and executed curriculum aligned with grade-level standards.
Mediated misunderstandings with attentive listening and objective assistance to foster resolution.
Summer Camp Counselor
Yoga Rascals
La Mesa, CA
06.2015 - 06.2023
Supervised daily activities, ensuring safety and engagement of all campers.
Developed and implemented creative lesson plans to enhance participant enjoyment.
Facilitated team-building exercises, promoting collaboration among campers.
Monitored camper behavior, addressing conflicts and fostering a positive environment.
Team Member
Jamba Juice
El Cajon, CA
10.2018 - 08.2021
Prepared and blended smoothies according to standardized recipes for consistent quality.
Provided excellent customer service, ensuring a positive experience during high-volume shifts.
Operated point-of-sale system efficiently, managing transactions and handling cash accurately.
Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
Recommended appropriate products to meet customers needs.
Collaborated with team to optimize workflow during peak hours, enhancing service speed.
Assisted in training new team members on operational procedures and product knowledge.
Tutor Volunteer
Barrio Logan College Institute
Barrio Logan, CA
11.2019 - 03.2020
Developed personalized tutoring plans to enhance student understanding and engagement in academic subjects.
Facilitated small group sessions to promote collaborative learning and peer support among students.
Assessed individual learning styles to tailor instructional methods for improved educational outcomes.
Provided constructive feedback on assignments, fostering student growth and encouraging academic excellence.
Education
Bachelor of Arts - Liberal Studies
San Diego State University
San Diego, CA
05-2023
Transfer - Liberal Studies
Grossmont College
El Cajon, CA
05-2020
Skills
Adult and Pediatric First Aid/CPR/AED (valid until 2027)
Mandated Child Abuse Reporter for California Child Care Personnel (2026)
EMSA Childcare Health and Safety (2023)
LMSV School District Trauma Informed Teacher Practices Course (2023)
Case Manager – ORR (Heartland Human Care Services) at Heartland Human Care ServicesCase Manager – ORR (Heartland Human Care Services) at Heartland Human Care Services