Elijah Ovalle
El Paso,TX
Summary
United States Marine Corps veteran with over 5 years of hands-on experience in Warehousing Operations, Customer Service, and Inventory Management and Over 6 months of Canvassing and sales experience. Highly Skilled at conducting accurate inventories, delegating work for maximum efficiency, improving operations for the daily workflow, and verifying the quality and serviceability of all items being shipped or returned. Experience with providing outstanding customer service, and leading large groups of team members with prestigious results. Recipient of awards and promotions for outstanding performance and professionalism.
Overview
6
6
years of professional experience
Work History
Regional Energy Advisor
Sunnova
11.2023 - Current
- Assisted clients in reducing energy consumption through the implementation of energy-saving practices.
- Stayed current on industry trends and emerging technologies, ensuring up-to-date advice for clients seeking innovative solutions.
- Increased customer satisfaction with personalized consultations addressing specific energy needs.
- Presented and explained energy efficiency programs to social, commercial, and industrial audiences.
- Gathered leads by canvassing in neighborhoods and in local retail stores to gain customer leads and quality appointments.
- Ensured impeccable customer service was a quality practice in every interaction with every potential lead to ensure 100 percent customer satisfaction.
- Recommended energy-efficient technologies or alternate energy sources.
Inventory Management Supervisor
United States Marine Corps
01.2021 - 08.2023
- Conducted root cause analysis on inventory discrepancies, implementing corrective actions to prevent future occurrences.
- Reduced stock discrepancies with regular cycle counts and thorough audits of physical inventory.
- Established effective communication channels within the supply chain, resolving issues promptly to minimize disruptions to operations.
- Enhanced inventory accuracy by implementing systematic organization and storage procedures.
- Conducted regular performance reviews for warehouse staff, identifying areas of strength and opportunities for improvement to provide targeted training and support.
- Managed a team of inventory specialists, providing leadership and guidance for professional development and growth.
- Coordinated cross-functional teams during peak seasons to ensure timely processing of high-volume orders without compromising accuracy or customer satisfaction.
- Collaborated with purchasing department to ensure adequate stock levels, minimizing backorders and expediting shipments when necessary.
- Developed comprehensive training programs for warehouse staff, increasing productivity levels and reducing errors in inventory handling.
- Streamlined warehouse operations for improved efficiency by optimizing layout and incorporating new technologies.
- Maximized space utilization within the warehouse through strategic planning and reorganization efforts, accommodating growing product lines without sacrificing accessibility or workflow efficiency.
- Performed data entry and completed proper paperwork.
- Evaluated supplier performance regularly, taking corrective action when needed to address quality or delivery concerns that impacted company operations or customer satisfaction levels.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Collaborated with the procurement team to establish steady supply of inventory.
- Established protocols to use for inventory control and management, streamlining internal process.
- Developed materials to educate staff on proper inventory management techniques.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Deployed Support Unit Clerk
United States Marine Corps
03.2020 - 01.2021
- Assisted in shipping over $20,000,000 worth of military grade gear to units deployed in conus and o-conus locations.
- Assisted in creating over 1,000 shipping invoices and receipts for every order shipped to different customers.
- Updated our customer accessible shipping tracker for customer updates on the status of their order and provided a tracking number for the customer to look up the location of their specific items ordered.
- Provided customer service to customers who had any questions regarding items being shipped or discrepancies with their current order.
Warehouse Clerk
United States Marine Corps
07.2018 - 03.2020
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Completed cycle counts and monthly inventory.
- Improved efficiency with quick and accurate loading of boxes.
- Assisted co-workers in rectifying problems such as returns or customer complaints and correcting any mistakes within a timely manner for 100 percent customer satisfaction.
- Assisted co-workers in the organization and record management of all shipping manifests from customers and orders.
- Assisted co-workers in shipping items for customers in an efficient and timely manner.
- Assisted co-workers in completing daily inventories for on-hand items to ensure the accountability of the stock within the warehouse.
- Responsible for the cleanliness of the workspace and organization of all cleaning products.
Education
No Degree - Organizational Leadership
United States Marine Corps Leadership Course
Okinawa Japan 07.2021
No Degree - N/a
Marine Corps Basic Training
Paris Island South Carolina 04.2018
High School Diploma -
Southern Wayne High School
Dudley, NC06.2017
Skills
Attention to Detail
Customer Service
Teamwork and Collaboration
Strategic Thinking
Coaching and Mentoring
Influencing Others
Performance Improvement
Employee Relations
Resource Management
Team Leadership
Team Player
Timeline
Regional Energy Advisor
Sunnova
11.2023 - Current
Inventory Management Supervisor
United States Marine Corps
01.2021 - 08.2023
Deployed Support Unit Clerk
United States Marine Corps
03.2020 - 01.2021
Warehouse Clerk
United States Marine Corps
07.2018 - 03.2020
No Degree - Organizational Leadership
United States Marine Corps Leadership Course
No Degree - N/a
Marine Corps Basic Training
High School Diploma -
Southern Wayne High School
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