Aircrafts
Elijah Pollard
Aircraft Aviations LAX Airport
Lynwood,CA
Summary
Deadline-oriented Ramp Agent with experience in commercial and international aviation industry at LAX airport. Polished and efficient with desirable communication skills. Lifts up to 145 pounds and adheres to commercial and international airline protocols. Proactive and hard-working commercial/international airline employee highly experienced as ramp agent. Offers excellent communication and time management skills.Trained in flight line operations and equipment operation.
Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Over 2 years of experience with nationwide and international airline services company. Also a Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 2 years of aviation experience.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Family Owned Businesses
Shoehearted
Fresno, CA
06.2019 - 12.2022
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Pursued and closed key opportunities to manage online sales process.
- Created clear, precise and properly detailed product and service information on company website.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered basic technical support for clients on wide range of company products.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided ongoing guest service.
- Configured hardware, devices and software to set up work stations for employees.
Ramp Agent
Menzies Aviation
Los Angeles, CA
12.2021 - 07.2022
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated equipment while observing standard safety procedures.
- Strapped items down over protective padding to secure throughout transportation.
Airport Ramp Agent
Prime Flight Aviation
Los Angeles, CA
07.2021 - 12.2021
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
Education
Diploma -
Bullard High School
Fresno, CA 08.2017 - 06.2021
Associate In Engineering Technology - Aeronautics
American InterContinental University
Los Angeles, CA 01.2023 - 04.2024
Skills
Operational leadership
Staff training and development
Customer Relations
Self-direction
Quality assurance
Complaint resolution
Hardware and software installation
Troubleshooting
Technical Support
Aviation and transportation
Crew assistance
Baggage tag checks
Cargo and freight
Pushback and towing
Weight/balance loading
Aviation regulations
Aircraft greeting
Corporate policies
Loading and unloading
Sorting and labeling
Forklift Operations
Lifting and sorting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
AED/CPR
Interests
Timeline
AED/CPR
11-2023
Associate In Engineering Technology - Aeronautics
American InterContinental University
01.2023 - 04.2024
Ramp Agent
Menzies Aviation
12.2021 - 07.2022
Airport Ramp Agent
Prime Flight Aviation
07.2021 - 12.2021
Family Owned Businesses
Shoehearted
06.2019 - 12.2022
Diploma -
Bullard High School
08.2017 - 06.2021