Elijah Rattely
California,United States
Summary
CompTIA A+ and ITF+ certified IT Support Specialist with hands-on experience in troubleshooting hardware, software, and networking issues. Skilled in customer service, system administration, and technical problem-solving with practical experience from personal labs, PC builds, and community support. Adept in Windows, Linux, virtualization, and Active Directory.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Front Desk
Genesis Supreme Rv
07.2023 - 09.2025
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
High school Diploma -
Gateway College And Career Academy, LEETme
Skills
- Operating Systems: Windows 10/11, Linux (Ubuntu, Mint, Server)
- Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi setup and troubleshooting experience, hardwiring CAT Cables for LAN purposes, VLAN Setup, mesh setup, and basic patch panel setup
- Hardware: PC assembly, upgrades, hardware repair, peripheral configuration
- Software & Tools: Microsoft 365, Remote Desktop, ServiceNow, Active Directory (basic), Ticketing System labs
- Windows Command Line and powershell familiarity: ipconfig, ping, tracert, netstat, tasklist, sfc as well as basic startup scripts
- Linux Command Line familiarity : ls, cd, pwd, grep, chmod, chown, ps, kill, top, df, apt-get, systemctl, ifconfig, ping, traceroute
- Strong communication and customer service skills
- Adaptability and eagerness to learn new technologies
- Team collaboration and problem-solving mindset
- Microsoft office
- Recordkeeping
- Verbal communication
- Computer skills
- Problem-solving
Timeline
Front Desk
Genesis Supreme Rv
07.2023 - 09.2025
High school Diploma -
Gateway College And Career Academy, LEETme
Company
- Genesis supreme RV Inc
- Perris, California
- June 2023
- Customer Service Excellence: Proven ability to provide outstanding service and manage client inquiries efficiently.
- Technical Proficiency: Deep understanding of operating systems (Windows, macOS, etc.) and hardware components.
- Administrative Support: Strong organizational skills with experience in scheduling, record-keeping, and managing office operations.
- Communication Skills: Effective communicator, capable of interacting professionally with executives, team members, and clients.
- Software Familiarity: Proficient in Microsoft Office and various operating system interfaces.