Elijah Reasons
Brighton,TN
Summary
Experienced customer service representative with a strong track record of delivering exceptional customer service. Maintains a polite, friendly, and professional demeanor in all interactions. Demonstrates excellent communication skills and effectively addresses customer concerns to resolve issues. Adept at building rapport with customers and providing personalized solutions to meet their needs.
Overview
4
4
years of professional experience
Work History
Online Seller
eBay
08.2020 - 02.2022
- Responsible for stock, logistics, general operations, customer satisfaction, and management of an individually-owned resale business
- Procured stock from various resale outlets and discerned value of various items
- Kept positive customer relations, including handling shipping, complaints, returns, and maintaining satisfaction
- Handled logistics for hundreds of items to be shipped out to customers.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Collaborated with customer service team to achieve seamless customer experience.
Customer Service Representative II
Grace Medical Inc.
02.2022 - Current
- Created and maintained a customer database of hospitals through CRM software.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, and product sales
- Handled returns, rebills, and complaints for large healthcare companies, hospitals, pharmacies, and surgery centers.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Education
English -
University of Memphis
Memphis, TNSkills
- Customer Service & Relations
- Time management
- Computer literacy
- Communication skills
- Microsoft word
- Microsoft excel
- Documentation review
- CRM Software
Timeline
Customer Service Representative II
Grace Medical Inc.
02.2022 - Current
Online Seller
eBay
08.2020 - 02.2022
English -
University of Memphis
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