Elijah Roberts
Overland Park,KS
Summary
Driven by a results-focused approach, I excel in fast-paced environments, evident from my time at J. Alexander’s where I enhanced customer satisfaction through exceptional service, multitasking abilities, and becoming one of the main trainers. Fluent in English and Portuguese, my strong teamwork, and problem-solving skills contribute to achieving and exceeding performance goals. Lived in Brazil for 6 years and am well traveled, so I have a big worldview where I am able to relate to people of all different walks of life.
Overview
4
4
years of professional experience
Work History
Volunteer Overseas
Ywam Global Missions Center
2024.01 - 2024.06
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Led a team of internationals into a different to support those less fortunate.
Server
J. Alexander’s
2022.02 - 2023.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Servers Assistant
Perry’s Steakhouse & Grille
2020.10 - 2021.07
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted customers with carry-out service.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
Education
Blue Valley North
Overland Park, KS05.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Calm Under Pressure
- Multitasking
- Speaks English and Portuguese
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Volunteer Overseas
Ywam Global Missions Center
2024.01 - 2024.06
Server
J. Alexander’s
2022.02 - 2023.12
Servers Assistant
Perry’s Steakhouse & Grille
2020.10 - 2021.07
Blue Valley North
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