Elijah Serviss
Las Vegas,NV
Summary
Detail-oriented tire technician and sales specialist with expertise in tire installation, balancing, and vehicle inspections. Skilled in guiding customers to select appropriate tires based on vehicle specifications, driving needs, and budget, while prioritizing safety and performance. Committed to safety compliance and accurate diagnostics, enhancing customer satisfaction through effective problem resolution and knowledgeable recommendations. Proven track record of improving vehicle performance and building customer trust through meticulous service and reliable tire sales support.
Overview
3
3
years of professional experience
Work History
Sales Apprentice
Discount Tire
North Las Vegas, Nevada
06.2023 - Current
- Installed and removed tires using hydraulic equipment and hand tools.
- Balanced tires to improve vehicle performance and ensure optimal ride quality.
- Performed tire rotations, mounts, and balancing on vehicles.
- Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
- Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
- Monitored tire inflation pressure and adjusted air levels accordingly.
- Rotated tires and reset tire pressure monitoring systems.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Changed and rotated tires for customers to provide safety and maximize customer service rankings.
- Inspected tires for damage and wear to ensure safety standards.
- Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.
- Used tools, parts and equipment to maintain and repair customer tires.
- Managed inventory of tires and supplies for efficient operations.
- Assisted customers with tire selection based on vehicle specifications.
- Collaborated with team members to enhance efficiency of tire installation processes.
- Educated customers on tire maintenance and care practices.
- Adhered to all safety procedures when operating equipment such as lifts and hoists.
- Collaborated with team members to fulfill sales and service requests.
- Delivered customer service by answering questions and explaining tire installation process.
- Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
- Maintained accurate records of all work performed in accordance with company standards.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Resolved customer issues with tailored solutions, leading to increased satisfaction.
- Recognized by management for providing exceptional customer service.
- Resolved customer issues with tailored solutions, leading to increased satisfaction.
- Utilized software programs to track customer information, orders, and payments.
- Responded promptly to incoming inquiries from potential customers via email or phone calls.
- Assisted customers in selecting tires and services based on needs.
Education
High School Diploma -
Lansing Baptist Schools
Las Vegas, NV06-2025
Skills
- Tire installation
- New tire installation
- Wheel balancing
- Tire mounting
- Rotation and balancing
- Leak repair
- Hydraulic jack usage
- Air compressor operation
- Vehicle inspection
- Safety compliance
- Problem resolution
- Work order processing
- Customer service
- Attention to detail
- Professionalism
- Punctuality
- Relationship selling
- Excellent communication skills
- Point of sale operation
- Product sales
- Customer needs assessment
Affiliations
Volunteer Location Manager — Community Youth Camp Fundraiser (Fireworks Sales)
• Directed on-site operations of a high-volume seasonal fireworks retail location
• Maintained inventory control and product organization
• Managed point-of-sale transactions and cash accountability
• Provided customer service and product guidance while maintaining safety standards
• Helped generate funding to support youth camp and community programs
• Directed on-site operations of a high-volume seasonal fireworks retail location
• Maintained inventory control and product organization
• Managed point-of-sale transactions and cash accountability
• Provided customer service and product guidance while maintaining safety standards
• Helped generate funding to support youth camp and community programs
Timeline
Sales Apprentice
Discount Tire
06.2023 - Current
High School Diploma -
Lansing Baptist Schools