Elijah Sheoraj
Schenectady,NY
Summary
Dedicated and honest professional recognized for exceptional punctuality and a strong work ethic, consistently fostering a supportive environment that promotes simplicity and comfort for colleagues and clients. Proven communication and leadership abilities drive team motivation, ensuring high performance and customer satisfaction through strategic planning and effective problem-solving. A firm belief in the power of determination fuels a relentless pursuit of excellence while upholding discipline and professionalism. Experienced in call center team leadership, adept at implementing procedures and policies to facilitate smooth workflows and deliver outstanding customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Supervisor
E-Networks
Georgetown, Guyana
01.2018 - 04.2023
- Supervised daily operations, ensuring adherence to quality standards and customer service protocols.
- Trained and mentored staff on best practices in call handling and conflict resolution.
- Implemented performance metrics to evaluate team effectiveness and drive continuous improvement.
- Facilitated communication between departments to enhance service delivery and operational efficiency.
- Resolved escalated customer issues, maintaining high satisfaction levels through effective problem-solving techniques.
- Developed and executed training programs focused on enhancing agent skills and knowledge retention.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Inbound Call Center Sales Representative
Spectrum
Albany, NY
06.2023 - 06.2024
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed inbound sales calls, identifying customer needs and recommending appropriate products.
- Developed rapport with clients, enhancing customer satisfaction and loyalty through personalized service.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer inquiries and sales progress.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Demonstrated excellent multitasking abilities by managing multiple inbound calls simultaneously while maintaining attention to detail.
- Enhanced customer retention with exceptional service, building rapport, and addressing concerns in a timely manner.
- Maximized efficiency by adhering to call center protocols, schedules, and guidelines for handling calls professionally.
- Resolved customer complaints efficiently, ensuring a positive experience and fostering long-term relationships.
- Provided personalized solutions for each caller based on their unique needs, fostering trust and loyalty among clients.
- Ensured compliance with all relevant regulations during sales processes, including adherence to privacy policies when handling sensitive customer information.
Professional School Bus Driver
Durham School Services
Schenectady, NY
08.2024 - 03.2026
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Excellent customer service
- Safely operated school bus, ensuring timely arrival and departure for students.
Education
High school diploma or GED - Business Administration And Management
Apex Education Academy
Georgetown, GY08-2017
Skills
- Effective presentation skills
- Proficient in computer applications
- Proficient typing skills
- Experience with Salesforce
- Strengthening client connections
- Outlook proficiency
- Proficient in Microsoft Office
- Professionalism and punctuality
- Effective communication skills
- Administrative experience
- Telemarketing
- Database management
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Adobe Photoshop
- Adobe Indesign
- Adobe Coreldraw
- Team leadership
- Sales expertise
- Microsoft Word
- Microsoft Excel
- Team supervision experience
- Office management
Accomplishments
- Graphic Designing Certified
- Adobe Photoshop Certified
- Adobe Coreldraw Certified
- Adobe Indesign Certified
- Awarded for Exceptional Customer service and Excellent Communication
Certification
- School Bus Endorsement
- Air Brake Endorsement
- Passenger Endorsement
- DOT Physical Certification
- CDL
- Graphic Designing Certified
- Adobe Photoshop Certified
- Adobe Coreldraw Certified
- Adobe Indesign Certified
Languages
English
Timeline
Professional School Bus Driver
Durham School Services
08.2024 - 03.2026
Inbound Call Center Sales Representative
Spectrum
06.2023 - 06.2024
Call Center Supervisor
E-Networks
01.2018 - 04.2023
High school diploma or GED - Business Administration And Management
Apex Education Academy