Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tsinat Taye

Marketing ,travel agent ,phlebotomist
Moseley,VA
Tsinat Taye

Summary

With a background in marketing and a commitment to patient care, I am building a future in the medical field to make a real difference in people’s lives. Alongside my marketing degree, I hold certifications in phlebotomy and aviation, with current studies in EKG. My diverse experiences have strengthened my interpersonal and problem-solving skills, giving me a well-rounded perspective that I’m excited to bring to healthcare.

Passionate about connecting with people and contributing to a compassionate healthcare environment, I am eager to apply my technical knowledge, hands-on training, and strong customer service skills. My goal is to support and improve patient experiences while continually learning and growing in this field.

#HealthcareJourney #ContinuousLearning #EKGTraining #phlebotomist #coustmerserivce

Overview

5
years of professional experience

Work History

Contact Center Sp. o.o. Telemarketing
Miasto Stołeczne , Warsaw

Call Center Supervisor
10.2018 - 06.2021

Job overview

  • Handled a high volume of inbound and outbound calls, assisting customers with inquiries, complaints, and resolving issues efficiently.• Provided detailed information on products/services, ensuring customers had a clear understanding of available options and resources.• Maintained an average customer satisfaction rating of [percentage]% by delivering exceptional customer service and effective communication.• Documented all call interactions, feedback, and solutions in the CRM system to ensure accurate records and follow-ups.• Demonstrated strong problem-solving skills by managing escalations and de-escalating difficult situations, turning potential complaints into positive experiences.• Worked collaboratively with team members and supervisors to meet performance goals and enhance overall customer experience.• Assisted in training
  • Implemented strategies to improve customer satisfaction levels.
  • Analyzed customer feedback data to identify trends in customer service issues.
  • Ensured that agents complied with applicable laws regarding privacy protection.

Exclusive Travels & Tours
Addis Abeba , Ethiopia

Visa Consultant
09.2022 - 05.2023

Job overview

  • • Assisted clients through the entire visa application process, providing accurate and up-to-date information on visa requirements, documentation, and procedures.• Reviewed and prepared visa applications and supporting documents, ensuring compliance with immigration policies and reducing application rejections.• Advised clients on travel regulations, eligibility criteria, and specific documentation based on their visa type and destination requirements.• Maintained a high success rate
  • Developed and maintained relationships with clients to ensure their visa applications were processed in a timely manner.

Education

MedCerts
Richmond Va

EKG Training from Medical Field
12-2024

University Overview

Medical Educators
Richmond Va

Certificate For Phlebotomist Technician from Medical Science
11-2024

University Overview

National Aviation Collage
Addis Abeba Ethiopia

Certificate Tickets And Reservations from Tourism And Travel Management
04-2022

University Overview

Vistula University
Warsaw Poland

BBA from Marketing Management
09-2021

University Overview

Skills

  • Healthcare & Medical Skills Phlebotomy and Blood Collection Techniques EKG Interpretation (In Progress) Basic Medical Terminology Patient Interaction and Care
  • Customer Service Skills Active Listening and Empathy Conflict Resolution and De-escalation Customer Needs Analysis Clear and Professional Communication
  • Analytical & Technical SkillsCRM and Record Management Microsoft Office Suite (Word, Excel, PowerPoint)
  • Marketing Campaign Analysis
  • Communication & Interpersonal Skills Building Rapport with Diverse Groups Effective Verbal and Written Communication Team Collaboration and Adaptability Cultural Awareness and Sensitivity**

Timeline

Visa Consultant
Exclusive Travels & Tours
09.2022 - 05.2023
Call Center Supervisor
Contact Center Sp. o.o. Telemarketing
10.2018 - 06.2021
MedCerts
EKG Training from Medical Field
Medical Educators
Certificate For Phlebotomist Technician from Medical Science
National Aviation Collage
Certificate Tickets And Reservations from Tourism And Travel Management
Vistula University
BBA from Marketing Management
Tsinat TayeMarketing ,travel agent ,phlebotomist