Elijah Thao
Sheboygan,WI
Summary
As a second-generation Hmong female and first-generation college student, my diverse experiences have shaped my strong work ethic and adaptability. With roles spanning General Merchandise Clerk at Meijer, Service Associate at Kohl’s, and Housekeeper at Blue Harbor Resort, I’ve gained valuable skills in customer service, attention to detail, and teamwork. Throughout these positions, I’ve cultivated a heightened awareness physically, emotionally, and mentally that allows me to connect with others and handle challenges effectively. I take pride in delivering high-quality results and am continuously driven to improve, both professionally and personally, by embracing new experiences and perspectives in the workforce and my educational journey."
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Merchandise Clerk
Meijer's
11.2023 - 07.2024
- Pushed and stocked product in multiple departments and consistently met time targets.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Monitored merchandise for damage and un-saleable or returnable condition to submit damage claims and minimize store loss.
- Reduced out-of-stock occurrences with timely reordering of popular products based on sales trends analysis.
Service Associate
Kohl's
11.2022 - 02.2023
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
Housekeeper
Blue Harbor Resort
05.2021 - 06.2022
- Disinfected and mopped bathrooms to ensure sanitary and hygienic facilities.
- Cleaned and replenished guest rooms by replacing linens and towels, vacuuming floors, making beds, and restocking bathroom supplies.
- Worked collaboratively with housekeeping team members to complete tasks efficiently and maintain high standards of cleanliness.
- Vacuumed rugs and carpets in offices, lobbies, and corridors to maintain a clean and welcoming environment.
Education
Bachelor of Science - Human Biology
UW - Green Bay
Green Bay, WI05-2027
Associate of Science - Human Biology
UW - Green Bay
Green Bay, WI05-2025
Skills
- Attention to detail & accuracy
- Physical & emotional awareness
- Customer support & satisfaction
- Timely & transparent communication
- Quick to learn & adapt
Certification
- CDCP (Certified Direct Care Professional), UW - Green Bay, January 2025
Timeline
General Merchandise Clerk
Meijer's
11.2023 - 07.2024
Service Associate
Kohl's
11.2022 - 02.2023
Housekeeper
Blue Harbor Resort
05.2021 - 06.2022
Bachelor of Science - Human Biology
UW - Green Bay
Associate of Science - Human Biology
UW - Green Bay
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